2 of 2 People Management Jobs in West Sussex

responsible for leading the day-to-day operation of the Service Desk, ensuring high-quality incident and request handling, effective queue and performance management, and resilient first line I.T support for over 4000 internal and external users. The role provides leadership to 2 Team Leaders and 10 Analysts, driving … call’ rota. Manage the day-to-day operation of the Service Desk, ensuring effective handling of incidents, service requests, queries and escalations Oversee queue management, ticket progression, aged ticket follow-up, workload distribution and service continuity Ensure tickets are logged, categorised, prioritised, updated, escalated and resolved in line with ...

from the Trust's data warehouse, taking ownership of work that evolves the warehouse into one optimised for business intelligence. Work with the data management team to ensure the reporting layer meets internal and external requirements, implementing well-defined business logic and enabling automated, self-service access to intelligence. … Apply sophisticated analysis techniques and performance management to monitor progress against targets, identifying service improvement opportunities. Use statistical methods, trend analysis and benchmarking against national comparators to provide meaningful, contextualised intelligence supporting evidence-based decision making. Develop and deliver performance monitoring dashboards against national and local standards using Power ...