2 of 2 Performance Improvement Jobs in Birmingham

Birmingham (Hybrid Work Pattern) Contract Type: Initial 6 months with opportunity to go perm Hays is proud to be working in partnership with a local council to recruit a Performance and Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to … enhance service delivery for citizens and businesses across Birmingham. About the Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery … of performance reports and business intelligence to support excellent customer service. Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service enhancements and change initiatives. Collaborate with stakeholders to implement data-driven strategies that reduce unnecessary customer interactions and promote channel shift. Provide financial impact analysis and advise More ❯

reliable, and commercially valuable product features. Acting as the link between mathematical models, engineering teams, and business requirements, the Technical Product Manager actively seeks out opportunities to improve system performance, defines the KPIs to measure success, and designs the algorithms to achieve it. These are then translated into structured work packages for the engineering team to implement. Working alongside … the Innovation Product Manager, this role provides complementary leadership, with a focus on technical depth, algorithmic design, and measurable performance improvement. Key Responsibilities Algorithm Design & Ownership Act as the technical thought leader for DAS, applying advanced mathematics and optimisation techniques to solve complex real-world allocation problems. Design new algorithms and refine existing models to ensure DAS delivers accurate … scalable, and commercially valuable outcomes. Own the definition and documentation of allocation logic, ensuring clarity for engineering teams and long-term maintainability. Continuous Improvement & KPI Measurement Proactively identify opportunities for system enhancement, using operational data, simulations, and industry insight. Define measurable KPIs to evaluate algorithm performance and the impact of incremental improvements. Establish and maintain a structured cycle More ❯