1 of 1 Performance Improvement Jobs in Birmingham

Birmingham (Hybrid Work Pattern) Contract Type: Initial 6 months with opportunity to go perm Hays is proud to be working in partnership with a local council to recruit a Performance and Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to … enhance service delivery for citizens and businesses across Birmingham. About the Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery … of performance reports and business intelligence to support excellent customer service. Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service enhancements and change initiatives. Collaborate with stakeholders to implement data-driven strategies that reduce unnecessary customer interactions and promote channel shift. Provide financial impact analysis and advise More ❯