Service Delivery Manager
- Hiring Organisation
- Mitie Group
- Location
- Armagh, United Kingdom
- Salary
- £ 50 K
Manager, you must lead a team of Team Managers and Operators, and deliver against our client SLAs, while ensuring compliance with BS5979.You must drive performance levels with effective communication, continually focus on improvement opportunities within the operation and monitor team and individual productivity.Job Objectives & ResponsibilitiesConduct monthly operational performance … actions to improve service efficiency and reduce unnecessary emergency service deployments.Produce and present monthly and quarterly business reports for clients and internal stakeholders, highlighting performance trends, risks, achievements and opportunities for continual improvement.Drive a culture of continuous improvement by analysing operational data, identifying trends and implementing initiatives to improve ...