3 of 3 Performance Management Jobs in Essex

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … . Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … . Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders

issues, including hygiene and damage concerns. Lead operational functions, making strong decisions to deliver efficient service. Motivate and develop team members through coaching and performance management. Monitor and manage KPI targets to ensure cost-effective and service-focused operations. Experience Operating warehouse equipment such as pallet trucks and forklifts. … Familiarity with warehouse systems and ability to quickly learn new tools. Knowledge of safe systems of work and health & safety procedures. Experience in meeting performance targets independently. Conducting disciplinaries and managing absence reporting. Background in quality and resource management. Skills Strong communication-clear, confident, and tactful at all levels.