3 Performance Management Jobs in Glamorgan

provide best in class customer service in the most efficient manner . Youll manage and protect Service Level targets by providing first class intraday management and analysis of customer contact behaviour, forecast variances and manage on the day and short-term schedule changes and shift slides. What Have You … Done Before? What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to the relevant experience & tech skills, youll … change embracing environment where youre able to make a tangible contribution in developing the Real Time processes. Key Skills & Experience Will Include Real Time Management within a multi-channel contact centre (voice/social media/LiveChat) Experience with WFM tools and, ideally, intermediate level Excel abilities. Experience of more »

and implement service desk policies, procedures, to optimize service delivery and ensure adherence to ITIL processes and procedures. You shall also monitor service desk performance metrics, analyse trends in IT, and identify areas for improvement to enhance service levels across the company You will be managing a team of … service desk analysts and ensuring all tasks are delegated on a daily basis. This role is 70% management and 30% technical. You will be the first point of contact for any queries or incidents this also includes responding to any incidents via phone, email, visits, or through the internal … monitoring systems. As the Service Desk Team Leader you will coach & mentor the team and produce performance management plans for the service desk team members. My client is looking for an IT Service Desk Manager and is paying a starting salary of between £35,000 - £40,000 + more »

market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and … delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to Senior Management Resolve any service problems and customer complaints. … Identify customer trends and help develop strategies to reduce the query rates. Manage key performance indicators to grow the overall competency base within the team. Skills: Successful track record of operating at middle to senior management level within the service sector environment. Keen focus on operational metrics Can more »