3rd Line IT Team Leader
- Hiring Organisation
- Focus Resourcing Group
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement. What you'll be doing: As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination … team. Team Leadership & People Development Allocate work, set priorities, and ensure effective rota coverage. Provide coaching, feedback, and regular 1:1 support. Contribute to performance management and staff development. Operational Oversight Coordinate daily activity to ensure SLAs and KPIs are consistently achieved. Act as the senior escalation point ...