critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performancemanagement, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a … culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support … continuity and out-of-hours support planning What Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre More ❯
define the Finance solution architecture roadmap Assess and recommend the best of breed Finance technology solutions to address client needs Combine industry insight with knowledge of core Finance and performancemanagement applications, cloud adoption and digital enablers Understand the Finance processes, tooling and capabilities required to orchestrate Finance driven performance data Define the business case for solutions … to deliver a story Demonstrated business domain and/or industry knowledge Ability to work well with a cross-functional, geographically dispersed team and clients Effective cross-functional project management, communication and stakeholder management skills Excellent presentation and communication skills, with a focus on translating business requirements into information models Demonstrated effective written and verbal communication skills. Demonstrated … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view More ❯
are utilized across multiple industries and diverse use cases, requiring our teams to address complex challenges related to code generation, parallel computing, memory optimization, user interface design, networking, database management, and algorithm development. As a Software Development Manager (C++), you will: Organize, develop, prioritize and assign resources to deliver high quality, testable and scalable software solutions within established timelines … while adhering to R&D best practices and processes. Manage and lead project scoping and scheduling; track progress of individual tasks and alert executive management and stakeholders of concerns meeting schedules, while following established R&D standards. Provide technical leadership as appropriate for projects and to the team through mentoring, training and managing the activities of the team. Manage … all aspects of the department including teamwork, performancemanagement, feedback, professional growth through collaboration with SAS human resources, SAS education and executive leadership. Ensure the veracity of design and technical documentation to satisfy both internal and external customers. Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. Be responsible More ❯
are utilized across multiple industries and diverse use cases, requiring our teams to address complex challenges related to code generation, parallel computing, memory optimization, user interface design, networking, database management, and algorithm development. As a Software Development Manager (C++), you will: Organize, develop, prioritize and assign resources to deliver high quality, testable and scalable software solutions within established timelines … while adhering to R&D best practices and processes. Manage and lead project scoping and scheduling; track progress of individual tasks and alert executive management and stakeholders of concerns meeting schedules, while following established R&D standards. Provide technical leadership as appropriate for projects and to the team through mentoring, training and managing the activities of the team. Manage … all aspects of the department including teamwork, performancemanagement, feedback, professional growth through collaboration with SAS human resources, SAS education and executive leadership. Ensure the veracity of design and technical documentation to satisfy both internal and external customers. Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. Be responsible More ❯
