1 of 1 Performance Management Jobs in Northamptonshire

the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. Location: Milton Keynes – Hybrid (with travel across the UK, Ireland and occasionally overseas) Salary: £55,000+ depending on experience, plus bonus, pension … record of motivating and developing teams Proven ability to manage helpdesk systems and workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools … is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team of support analysts (including a team lead) to deliver exceptional customer service Manage the day-to-day helpdesk operations, ensuring SLAs and OKRs are consistently met Oversee ticket management, escalation processes, and critical issue resolution Maintain and More ❯