1 of 1 Performance Management Jobs in Swadlincote

with key stakeholders and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting … ensuring team performance aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions … to align performance with expectations. Change Control: Ensure robust technical Change Control processes complement other governance functions. Infrastructure Optimization: Ensure applications and technical infrastructure are optimized for business continuity and growth, including data archiving, system lifecycle management, and preventative maintenance. Security Management: Configure systems and infrastructure to More ❯