3 of 3 Performance Management Jobs in West Sussex

Job Title: Helpdesk Team Leader Salary: 18.38 per hour Schedule: Full-time, Monday - Friday, 08:00 - 17:00 Location: Worthing Key Responsibilities: Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders. Service Request & Workflow … Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows. Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and … service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management. System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable More ❯

point of contact for colleagues regarding payroll-related queries. Employee Relations (ER) Advice: Provide practical and professional ER advice to managers and colleagues on a range of issues, including performance management, disciplinary matters, grievances, and absence management. Support line managers in handling ER issues in line with company policies and employment law. Conduct investigations, prepare reports, and advise More ❯

point of contact for colleagues regarding payroll-related queries. Employee Relations (ER) Advice: Provide practical and professional ER advice to managers and colleagues on a range of issues, including performance management, disciplinary matters, grievances, and absence management. Support line managers in handling ER issues in line with company policies and employment law. Conduct investigations, prepare reports, and advise More ❯