all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting of the service level performance and quality is accurate, high quality and optimised through continual improvement. You will ensure that Performance … the services provided to our business colleagues and stores. This role will develop and be responsible for leading the delivery of the service level performance framework and Measurement and Reporting Roadmaps, which will set out the improvements that will be delivered to continuously improve the value provided to … Ensure that SLAs, OLAs, and underpinning agreements are established, reviewed, and updated in line with evolving business requirements and service capabilities. Ensure that SLM Performance is periodically reviewed and agreed with D&T Service Providers and D&T Service Assurance Managers. Ensure accurate data collection, analysis, and presentation, translating More ❯
Consultative role, reporting into senior stakeholders. You should also have: knowledge of systematic approaches to process improvement expertise in process optimisation, change management, and performancemeasurement ability to identify management processes linked to the processes being improved We are looking for candidates who are available to start work More ❯
accurate paperwork is completed. Respond promptly to service call requests during normal hours and on-call. Order parts and ensure prompt fitment. Complete all performancemeasurement paperwork and actively participate in surveys. Communicate regularly with the Duty Manager during store visits to advise on repair and maintenance issues. More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
Tes
the secondary education market. Key Responsibilities: Lead, mentor, and develop a team of Business Development Professionals to achieve and exceed sales targets. Set clear performance goals and provide ongoing coaching, feedback, and training to enhance the team's skills. Foster a high-performance sales culture, encouraging collaboration and … and annual revenue objectives. Monitor market trends, competitive landscape, and customer needs to continuously refine sales approaches. Provide regular updates and reports on sales performance, highlighting key insights and areas for improvement. Ensure a superior customer experience by understanding the unique needs of secondary schools. Advocate for secondary school … in CRM tools and sales analytics; experience with Salesforce or similar platforms is highly preferred. Analytical and data-driven approach to sales strategy and performance measurement. Ability to thrive in a fast-paced, results-driven environment with a continuous improvement mindset. Willingness to travel as needed to meet clients More ❯