2 of 2 Performance Metrics Jobs in Alderley Edge

delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and … champion continuous improvement initiatives. Your remit includes oversight of service dashboards, performance metrics, and the integration of managed service partners and other third parties into IT and service reporting, with a strong emphasis on governance, transformation, and strategic planning. The role holder will also own and be accountable for the Operational Resilience IT Pillar, including determining the technology … resilience metrics and reporting of this data. You will also play a key role in developing future service capabilities, including the adoption and maturing of ITIL practices, modernisation of services processes and ways of working and the evolution of service reporting and tooling. This is a leadership role that demands strategic vision, strong relationship-building skills, and the ability More ❯

across EMEA, aligned with SOPs and key business processes. Create engaging, high-quality digital learning content (videos, audio, interactive formats) that reinforces SOPs and operational knowledge. Implement feedback and performance metrics to measure the effectiveness and impact of training and documentation. Lead change enablement by providing structured training and onboarding support for process or system changes. The ideal … multimedia training content, including video and audio formats. Experienced in delivering both virtual and classroom-based training across dispersed teams. Analytical skills with a strong grasp of training ROI, performance metrics, and feedback loops. Systems-savvy with an aptitude for understanding complex processes, compliance frameworks, and business operations. Established in 1987, QBS Software provides a platform for software … to inspire Britain. The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral. Where great people work together we are looking for ambitious co-workers to take our business to More ❯