2 of 2 Performance Metrics Jobs in Banbury

day operations of the customer support function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. … Use data and reporting tools to track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. The Successful Applicant The successful Customer Support Supervisor will have: Proven experience in a customer service or collections environment, ideally with team leadership responsibilities. Strong interpersonal and communication skills, with a focus on empathy and conflict More ❯

day operations of the customer support function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. … Use data and reporting tools to track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. Profile The successful Customer Support Supervisor will have: Proven experience in a customer service or collections environment, ideally with team leadership responsibilities. Strong interpersonal and communication skills, with a focus on empathy and conflict resolution. Ability More ❯