2 of 2 Performance Metrics Jobs in Burnley

The Delivery Manager is responsible for working collaboratively with the Senior Operations Manager to lead and drive a regional operational team to achieve performance, growth, quality and compliance objectives in line with contractual agreements and P&L requirements. Inspiring others through leadership skills to enhance team and participant positive … line with contractual expectations, within budget, and to a high standard of quality. Team Leadership and Management: Lead, manage, and support a team of Performance Managers. Provide coaching, mentorship, and professional development to ensure effective service delivery and team performance. Performance Management: Set and monitor key performance indicators (KPIs) across all services and programmes, ensuring that performance targets are met or exceeded. Take proactive steps to address underperformance and improve service outcomes in line with policy. Continuous Improvement: Implement and promote a culture of continuous improvement, identifying areas for service enhancement and working with teams More ❯

premises, and network environments—ensuring alignment with business priorities and technical scalability. Own and lead the global Service Desk function, establishing clear support processes, performance metrics, and continuous improvement across all sites. Implement and govern enterprise infrastructure standards, covering identity, endpoint, monitoring, backup, and disaster recovery to drive … consistency and resilience. Lead operational performance and vendor management, ensuring high system availability, SLA adherence, and cost-effective service delivery. Act as the technical authority and line manager for infrastructure and support staff, setting direction, mentoring the team, and collaborating across IT and business functions to support strategic outcomes. More ❯