14 of 14 Performance Metrics Jobs in Lancashire

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

business decisions. Key Responsibilities Manage core systems (ERP, hire software, Sage, M365, telematics) and 3rd party providers Lead system upgrades, integrations, and rollouts Drive data quality, reporting dashboards, and performance metrics Ensure compliance with cybersecurity and data protection regulations (e.g. GDPR) Deliver IT projects aligned with business needs Lead a small IT team and provide user support across More ❯

client and ourselves Adaptability & Learning: Have a commitment to continuous learning, with the ability to adapt quickly to new technologies and client contexts, and comfort operating in ambiguity Key performance metrics for this role: 1. Business Growth through proposition success Grow Snowflake at AND (target TBC) Proposition development: engagement of market and wider AND with the proposition 2. More ❯

project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations Were looking for someone with experience in a technical service desk environment … Desk Manager/Team Leader/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave + bank holidays (with option to buy More ❯

and execute the marketing strategy through engaging PR and marketing campaigns across various channels including email marketing, direct mail, social media, digital and thought leadership. Monitor and analyse campaign performance metrics, track ROI and provide regular reports to senior management. Collaborate with the internal marketing team to produce engaging marketing campaigns Stay updated on industry trends and best More ❯

client and ourselves Adaptability & Learning: Have a commitment to continuous learning, with the ability to adapt quickly to new technologies and client contexts, and comfort operating in ambiguity Key performance metrics for this role: 1. Business Growth through proposition success Help to grow Snowflake at AND (target TBC) Proposition development: engagement of market and wider AND with the More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

closure and handover to delivery teams. Revenue Growth & Commercial Leadership * Consistently achieve and exceed revenue and margin targets.* Negotiate and close complex managed service and technology contracts.* Monitor commercial performance and adjust strategy where needed. Collaboration & Team Engagement * Work closely with technical, delivery, operations, and marketing teams to ensure seamless client engagement.* Act as a senior commercial leader, providing … input, mentoring, and direction to wider sales colleagues.* Report to senior leadership on pipeline performance, forecasts, and strategic wins. Industry Presence * Represent the business at industry events, trade shows, and networking opportunities.* Build a strong network within the IT Managed Services and wider commercial technology sector. Key Qualifications & Experience Education & Experience * Proven track record in business development or commercial … a proactive, results-driven approach.* Highly motivated self-starter able to build and lead business development initiatives from scratch.* Excellent interpersonal and influencing skills, with a strong executive presence. Performance Metrics * Success in this role will be measured by:* Annual revenue and margin growth achieved.* Value and number of new client contracts secured.* Expansion of market share within More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

role you will be expected to attend your site 3-5 days per week. Salary: £34,000 + £2,000 Welcome Bonus What you’ll be doing: Monitor IMT performance metrics and liaise with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration … that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export More ❯

trajectory.You will be a figurehead in the reporting of capital investment appraisal process, covering both pre and post investment appraisal. Building and monitoring dashboards measuring KPI’s and key performance metrics to support the production of weekly, monthly and annual reporting with commentary.Supporting stakeholders across the organisation is a key aspect to the role, however we have the … working from home if desired. Salary at c£70,000 to £75,000 basic plus bonus 25 days paid holiday plus bank holidays Pension (6% matched) Personal and company performance bonus Training & development budget More ❯

Monitor market trends and competitor activities to inform strategic decisions. Collaborate with internal teams to ensure seamless delivery of services to clients. Maintain accurate records of sales activities and performance metrics. Profile A successful Sales Manager should have: Proven experience in a sales leadership role, ideally within the SaaS or IT Channel A strong track record of meeting or More ❯