1 of 1 Performance Metrics Jobs in Camden

technical support tickets efficiently. Key Responsibilities: Team Management: Lead, mentor, and motivate a small team of Service Desk Engineers. Conduct regular team meetings and performance reviews to promote team development. Manage team schedules and workloads to ensure optimal coverage and efficiency. Service Delivery Improvement: Develop and implement strategies to … enhance service delivery and customer satisfaction. Monitor team performance metrics and identify areas for improvement. Collaborate with management to establish service level agreements (SLAs) and ensure compliance. Technical Support Oversight: Oversee the resolution of technical support tickets, ensuring timely and effective responses. Provide escalation support for complex technical … point of contact for service-related inquiries. Gather feedback from clients to continuously improve service offerings. Provide periodic reports to management on service desk performance and client satisfaction. Training and Development: Identify training needs and facilitate ongoing professional development for team members. Conduct onboarding training for new hires within More ❯