Service Desk Analyst
- Hiring Organisation
- BDS (Northern) Limited
- Location
- Camden, London, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 170 - 175 Daily
guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. ...