25 of 25 Performance Metrics Jobs in the South West

to-end design, interaction modelling, microcopy, and visual design Systems thinker with a track record of improving and scaling design maturity Deep understanding of usability, accessibility, user psychology, and performance metrics Experience collaborating with and influencing C-suite or senior leadership Deep understanding of product development processes, design thinking, and agile methodologies Strong communication, facilitation, and storytelling skills … in Product Design, UX/UI Design or related field Experience working in enterprise or multi-platform (web, mobile, service) environments Good knowledge of accessibility, inclusive design, user psychology, performance metrics and latest industry trends Interview process The interview process for this role will include one stage with a task. Working Schedule This role is based in our More ❯

to-end design, interaction modelling, microcopy, and visual design Systems thinker with a track record of improving and scaling design maturity Deep understanding of usability, accessibility, user psychology, and performance metrics Experience collaborating with and influencing C-suite or senior leadership Deep understanding of product development processes, design thinking, and agile methodologies Strong communication, facilitation, and storytelling skills … in Product Design, UX/UI Design or related field Experience working in enterprise or multi-platform (web, mobile, service) environments Good knowledge of accessibility, inclusive design, user psychology, performance metrics and latest industry trends Interview process The interview process for this role will include one stage with a task. Working Schedule This role is based in our More ❯

to-end design, interaction modelling, microcopy, and visual design Systems thinker with a track record of improving and scaling design maturity Deep understanding of usability, accessibility, user psychology, and performance metrics Experience collaborating with and influencing C-suite or senior leadership Deep understanding of product development processes, design thinking, and agile methodologies Strong communication, facilitation, and storytelling skills … in Product Design, UX/UI Design or related field Experience working in enterprise or multi-platform (web, mobile, service) environments Good knowledge of accessibility, inclusive design, user psychology, performance metrics and latest industry trends Interview process The interview process for this role will include one stage with a task. Working Schedule This role is based in our More ❯

to-end design, interaction modelling, microcopy, and visual design Systems thinker with a track record of improving and scaling design maturity Deep understanding of usability, accessibility, user psychology, and performance metrics Experience collaborating with and influencing C-suite or senior leadership Deep understanding of product development processes, design thinking, and agile methodologies Strong communication, facilitation, and storytelling skills … in Product Design, UX/UI Design or related field Experience working in enterprise or multi-platform (web, mobile, service) environments Good knowledge of accessibility, inclusive design, user psychology, performance metrics and latest industry trends Interview process The interview process for this role will include one stage with a task. Working Schedule This role is based in our More ❯

team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of … incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to … multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at the … heart of your role, encompassing both sales and service. Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth. Training Compliance: Ensuring that all colleagues are up to date with their training metrics. Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the More ❯

the organisation during the go-live phase to ensure a smooth transition providing post-implementation support, troubleshooting, and issuing resolutions for Dynamics 365 users continuously evaluating the system's performance and working with the client to identify opportunities for improvements and enhancements providing performance metrics for the Dynamics Competency Centre and the Dynamics Platform Design Authority to More ❯

managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. … Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage for critical incidents. Essential Skills & Experience Demonstrable experience managing an More ❯

managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. … Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage for critical incidents. Essential Skills & Experience Demonstrable experience managing an More ❯

and communicate findings and recommendations. Define, document, and manage business requirements, ensuring traceability throughout the project lifecycle. Develop and articulate methodologies and approaches clearly and concisely. Establish baseline business performance metrics and track benefits realisation. Prepare high-quality project summary reports and presentations for client stakeholders. Collaborate with senior stakeholders across technology-led transformation programmes - supporting strategy, business More ❯

patterns Participating in QA and implementation reviews with developers Presenting and iterating on work in cross-functional reviews and design critiques Developing working knowledge of accessibility, platform guidelines, and performance metrics Maintaining design standards and execute best practices Actively contributing to team ceremonies and shaping the team culture About you Experience in digital or product design with a More ❯

external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process. Responsibilities Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders Maintain accurate … records of appointment schedules, success rates and customer interactions. Generate regular reports on key performance metrics, such as appointment adherence, queue turnaround time, and customer satisfaction. Continuously identify opportunities to streamline operational processes and enhance productivity. Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey Collaborate More ❯

technical understanding to support engineers in the build and development of POC's and have a hands-on approach to designing and implementing solutions which have high availability, achieve performance metrics and are scalable Helping to shape, evolve and document the architecture that underpins the existing platforms and services and lead their on-going transition from legacy systems … ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at . More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

fully end to end. Provide 2nd and 3rd line support and troubleshooting assistance to the application support team and the wider IT team to identify and rectify system errors, performance issues and/or bottlenecks. Work with IT delivery teams to develop and test application enhancements using appropriate lower environments. Evaluate application environment architecture and infrastructure to identify necessary … upgrades and improvements to meet compatibility and obsolescence objectives. Document and track all work from inception to completion, maintaining accurate records and providing performance metrics to line management. Prepare change records and deploy approved changes to system configurations and application builds. Provide requirements and instructions to other members of the IT team where required. Assist with evidence gathering More ❯

be hands-on, but possess a foundation in technical concepts, best coding practices, system design, but also importantly be responsible for managing and inspiring their squad to achieve their performance metrics. You can have a background in any language ( Python, Java, .Net, etc) although the squad will be formed of Ruby Developers. Requirements: Ideally a Comp Sci degree or … Leadership/Engineering Manager role Strong background on Product-focused businesses Manage, coach, and support engineering team Create a technical strategy and budget proposal Implement and monitor technical strategy performance metrics Communicate engineer team goals with engineering staff members Coordinate internal teams to ensure project timelines and budgets are met More ❯

responsibilities: Working internally and with partners to support and make changes to existing infrastructure estate. Provide 2nd and 3rd line infrastructure support. Identify, create and apply service and operational performance metrics, controls, procedures, processes, tools, techniques, standards. Ensure that new infrastructure services are built, documented and delivered into business operation on time, to budget, meeting defined quality standards. More ❯

make a real impact. As our new PLM Consultant, you'll be a technical expert, leading our team in everything from business analysis and solution design to deployment and performance metrics. You'll work closely with our sales manager, using your expertise to identify and capitalise on new opportunities. Im looking for someone who thrives on a challenge, has More ❯

make a real impact. As our new PLM Consultant, you'll be a technical expert, leading our team in everything from business analysis and solution design to deployment and performance metrics. You'll work closely with our sales manager, using your expertise to identify and capitalise on new opportunities. Im looking for someone who thrives on a challenge, has More ❯

make a real impact. As our new PLM Consultant, you'll be a technical expert, leading our team in everything from business analysis and solution design to deployment and performance metrics. You'll work closely with our sales manager, using your expertise to identify and capitalise on new opportunities. Im looking for someone who thrives on a challenge, has More ❯

make a real impact. As our new PLM Consultant, you'll be a technical expert, leading our team in everything from business analysis and solution design to deployment and performance metrics. You'll work closely with our sales manager, using your expertise to identify and capitalise on new opportunities.Im looking for someone who thrives on a challenge, has a More ❯

internal and external stakeholders across technical, commercial, and operational domains, and requires strong leadership in planning, governance, and project controls to manage dependencies, mitigate risks, and drive overall programme performance throughout the delivery lifecycle. Key Responsibilities Lead a multi-disciplinary team to deliver a complex system upgrade through the customisation and configuration of COTS products, applying structured programme management … and Agile leadership. Develop and maintain integrated project plans, applying robust controls to ensure delivery against agreed milestones, budgets, and performance metrics. Engage and manage senior stakeholders across the business and commercial partners to ensure effective collaboration and delivery assurance. Oversee resource planning and management to meet customer requirements, delivery schedules, and commercial targets. Identify and manage risks, issues … resolution and adherence to governance and change control processes. Take commercial ownership within a complex delivery environment, including budget forecasting, financial management, and contract oversight. Support vendor engagement and performance management, including the development and transition to fixed-cost contracts and Statements of Work. Facilitate Agile ceremonies and ensure adherence to Agile principles, using tools such as Azure DevOps More ❯