2 of 2 Performance Metrics Jobs in Glasgow

Maintain incident-related documentation, runbooks, and knowledge articles. Ensure Service Level Agreement (SLAs) and Operational Level Agreement (OLAs) are met and report on incident performance metrics. Drive continuous improvement of incident response and recovery processes. To work in the Programme Live Running Service with responsibility for the management … Service Desk and teams to triage defects and conduct analysis to identify severity of defects, area of responsibility and actions to resolve. Define reporting metrics, build and improve reports to ensure oversight and performance is delivered to agreed goals. Behavioral Skills : Excellent verbal and written communication skills Excellent ...

Maintain incident-related documentation, runbooks, and knowledge articles. Ensure Service Level Agreement (SLAs) and Operational Level Agreement (OLAs) are met and report on incident performance metrics. Drive continuous improvement of incident response and recovery processes. To work in the Programme Live Running Service with responsibility for the management … Service Desk and teams to triage defects and conduct analysis to identify severity of defects, area of responsibility and actions to resolve. Define reporting metrics, build and improve reports to ensure oversight and performance is delivered to agreed goals. Behavioral Skills : Excellent verbal and written communication skills Excellent ...