3 of 3 Performance Metrics Jobs in Glasgow

providers, ensuring seamless communication, service quality, and continuous improvement. The role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment … teams to implement changes that enhance Pelion's offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best More ❯

sources, you will identify opportunities to improve and strengthen the capability of our people to meet the overall business objectives. Cultivating an inclusive, high performance environment, you will champion fair & consistent experiences across your region. Utilising performance metrics and data points to identify trends, forecast talent needs … impactful progression, career growth, reward and recognition processes. Leading on the design and implementation of effective local succession planning to identify and prepare high performance individuals to continue to enhance their capabilities and grow our internal talent pipeline. Develop and oversee performance management that aligns individual performance More ❯

team of 35, guiding them to deliver innovative and high-quality solutions. You will be responsible for ensuring the team's success through mentorship, performance management, and fostering a culture of technical excellence. Beyond managing the day-to-day, you will play a strategic role in shaping the team … ll have experience managing a team, with the ability to inspire, motivate, and develop individuals. Your people management skills will be critical, from defining performance metrics to coaching your team and fostering a collaborative environment. Additionally, you'll be confident in working with senior business leaders, influencing strategic More ❯