2 of 2 Performance Metrics Jobs in Glasgow

change lifecycle. Vendor Management: Own relationships with technology suppliers, ensuring SLAs are met and driving service improvements. Continuous Improvement: Push toward CMMI Level 3 maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯