22 of 22 Performance Metrics Jobs in Scotland

Work closely with Assistant Managers to oversee offshore delivery, ensuring quality, consistency and accuracy of responses provided to audit teams. Track and monitor support performance metrics, including ticket volumes, response times, resolution times and recurring issues. Provide structured, timely communication and regular reporting to Director of Audit Technology … Support and Implementation on service performance, emerging risks, and key trends impacting ATT usage and adoption. Liaise with internal teams including Transformation, Data Analytics, IT and Methodology to coordinate issue resolution and support requirements. Manage relationships with third-party vendors and support providers, ensuring effective escalation and resolution ...

integration, and cross-functional collaboration, the role ensures that all suppliers fulfil their incident management obligations, comply with agreed processes, and achieve contractual service performance targets.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business … years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleThe SIAM Incident Management Team Leader is responsible for monitoring team performance, identifying trends and recurring issues, and driving continual service improvement initiatives that enhance service stability, operational resilience, and the end-user experience. By fostering ...

improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement … rates.Ensure knowledge records meet agreed quality standards, governance requirements, and are regularly reviewed for accuracy, relevance, and effectiveness.Produce incident and knowledge management reporting, analysing performance metrics and providing insights to support service improvement and decision-making.Support continual improvement initiatives by promoting knowledge sharing, increasing self-service capabilities ...

principles, ensuring model robustness, explainability, security and compliance. Work closely with software engineers to deploy AI capabilities into production environments. Define and monitor model performance metrics, data quality indicators and model drift measures. Produce high-quality, secure and maintainable code following software engineering best practices. Generate technical documentation ...

configuration through to production release and operational deployment. Working alongside a SAS Cloud Customer Success Manager, you will help navigate technical challenges and establish performance metrics that align with customer success criteria. Your contributions to documentation, automation, and knowledge sharing will empower global teams to respond swiftly … meet customers’ and own organization’s needs; responding quickly to resolve difficult customer situations and regain customer confidence. Work Standards : Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. ...

business. That means taking business questions and turning them into clear, actionable insight, not just reporting for reporting's sake. You'll track performance against budgets, forecasts and targets, flag where profitability or efficiency could be improved, and respond to ad-hoc requests from management with speed and accuracy. … experience with Power BI and Microsoft Fabric Ability to translate ambiguous business questions into clear analytical outputs Comfortable working with budgets, forecasts and performance metrics A proactive approach to spotting inefficiencies and process improvements Confidence presenting findings to management and supporting strategic decisions If you're a data ...

design, build, and operate scalable, resilient systems using Python and modern reliability practices. You will apply Site Reliability Engineering (SRE) principles to improve availability, performance, and operational excellence, and you will help establish engineering standards that increase system reliability and security. You will collaborate with engineering and product partners … develop scalable and resilient systems using Python to support continuous improvement and apply Site Reliability Engineering (SRE) concepts to enhance system reliability and performance Execute software solutions, including design, development, and technical troubleshooting and create secure, high-quality production code and maintain algorithms that run synchronously with appropriate systems ...

standards. • Providing leadership and expert guidance on configuration readiness, risk, feasibility, sequencing and implementation approaches across complex change initiatives. • Driving continuous improvement by analysing performance metrics, defects and trends to enhance quality, reduce rework and improve system stability. • Leading configuration governance, risk management and audit readiness activities, acting … 7.5% employer contribution, depending on what you put in. • Private Medical Insurance (WL2+) and virtual GP Service for you and your family • Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more. • Colleague Clubcard discount (10-15% + second card to share with someone else). ...

including access, security, and compliance, ensuring all data and AI solutions meet firmwide SDLC standards Provide transparency and drive executive visibility into bottlenecks, progress, performance metrics, and adoption tracking in making AI-ready and critical data sources available for innovation Identify the lineage and provenance of critical data ...

market. Reporting and Forecasting: Provide accurate forecasts and track key account metrics. Report on the status of accounts and transactions, and monitor sales performance against goals. Contract Negotiation: Lead contract negotiations, ensuring favorable terms for both the client and the company. Qualifications 5+ years experience selling to large, complex … each key account, identifying opportunities for growth, potential challenges, and strategic objectives. This should be done in collaboration with clients and internal teams. Performance Metrics: Establish clear KPIs for success within your accounts, aligned with both client expectations and company goals. Begin tracking these metrics closely. Sales ...

Identify opportunities to automate manual activities and improve user experience. • Develop standard operating procedures and user guidance. Reporting and Analytics • Develop dashboards, reports and performance metrics using Autodesk Forma data. • Monitor user adoption and platform performance. • Provide management information to support decision-making and governance activities. • Identify trends ...

progress and problem resolution Identify, assess, and mitigate risks related to software development, testing, and mission-critical operations Provide regular project updates, reports, and performance metrics to both customers and internal stakeholders Financial Success & Cost Control Manage project budgets, cost forecasting, and financial reporting, ensuring profitability and cost ...

governance framework, processes, and regulatory requirements. • Oversee software development activities across the full lifecycle, ensuring projects are delivered to the highest standards of quality, performance, compliance, and customer satisfaction. • Take ownership of software delivery, managing team performance, software quality, and relationships with external suppliers and contractors to achieve … best practices. • Deliver engineering scope and project objectives within agreed budgets and timescales, while maintaining accurate reporting on scheduling, resource allocation, capacity planning, performance metrics, and corrective actions. • Collaborate closely with colleagues across Sales, Supply Chain, Production, HSEQS, Bids, and other key stakeholders to develop, review, and deliver ...

positive working relationship with stakeholders, including test delivery leads within each line of business and CS3 programme and engineering leads Collating and generating performance metrics and reports, highlighting opportunities and risks for test equipment Providing support to CS3 bid activity on opportunities to supply … test capability and support solutions to customers both domestic and international. Representing CS3 test engineering at sector reviews and project performance reviews as required We would like to hear from you if you have a combination of the following: Experience of delivering test solutions for highly complex and technically ...

integrity across JLL and client systems while driving digital innovation and operational excellence. Ensures real-time data accuracy through automated validation processes, monitors system performance using alert systems and dashboards, and implements proactive issue detection protocols. Administers security access with role-based controls, manages user permissions across multiple platforms … operations, IT infrastructure, and vendor support.**What this job involves:*** Platform Administration: Manages JLL platform configuration, system updates, and technical maintenance to ensure optimal performance and uptime* Monitor Lighthouse reports using automated alert systems and dashboards, implementing proactive issue detection and resolution protocols* Ensure real-time data accuracy ...

responsible for establishing reporting standards, data quality expectations, KPI frameworks, and benefits measurement approaches that provide trusted, CIO-facing visibility of AI adoption, delivery performance, and value realisation. As the subject matter expert for AI SDLC management information, you will ensure that insights are accurate, consistent, actionable, and used … looking for someone with strong management information and analytics expertise, including experience designing insightful dashboards and reporting products, developing robust data models, defining trusted metrics, and creating governed reporting assets that support senior stakeholder decision‐making. You’ll have proven experience building management information, dashboards, and reporting packs ...

Head of Test Engineering CS3, you will collaborate with CS3 and other Lines of Business to align programs, develop investment roadmaps, and drive performance metrics while maintaining #J-18808-Ljbffr ...

delivering strategic improvement initiatives. Lead executive steering committees, governance reviews, and strategic planning discussions. Develop executive-level reporting that communicates portfolio status, risks, performance trends, and realized outcomes. Provide performance management, coaching, mentoring, development planning, and career growth opportunities for team members. Build organizational capability in Program Management … disciplines. Lead a portfolio of Operational Excellence programs focused on improving efficiency, quality, scalability, customer experience, and business outcomes. Establish governance frameworks, operating rhythms, metrics, dashboards, KPIs, and executive review cadences. Partner with executive leadership to identify, prioritize, and sponsor strategic improvement opportunities. Sponsor and oversee Lessons Learned programs ...

suite stakeholders (CDO, CIO, CTO). Value & Impact Orchestration: Ability to translate complex data engineering initiatives into measurable business outcomes, ROI, and core performance metrics. Academic Background: Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field preferred. Job responsibilities Delivery & Technical Oversight … structures and scope execution to protect and grow delivery margins. Risk & Technical Debt Management: Proactively identify systemic risks - such as data security vulnerabilities, pipeline performance bottlenecks, regulatory non-compliance, and technical debt - mitigating them through clear, metric-driven communication. Regulatory Compliance & Data Ethics: Ensure all delivery frameworks adhere strictly ...

with teams and stakeholders to understand operational requirements Providing technical guidance and support throughout automation projects Communicating ideas, progress and recommendations clearly and effectively Performance & Optimisation Monitoring the effectiveness and reliability of automation solutions Troubleshooting issues and implementing improvements where required Supporting the ongoing evolution of tools, systems … engineering for automation and connecting systems via APIs. Data & ROI Analytics: Proven ability to use data tools to measure, track, and quantitatively present automation performance metrics. Experience across the full application lifecycle (design, build, deploy, maintain) Strong programming experience (e.g., JavaScript, Python, Java or similar) Solid understanding ...

suite stakeholders (CDO, CIO, CTO). Value & Impact Orchestration: Ability to translate complex data engineering initiatives into measurable business outcomes, ROI, and core performance metrics. Academic Background: Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field preferred. Job responsibilities Delivery & Technical Oversight … structures and scope execution to protect and grow delivery margins. Risk & Technical Debt Management: Proactively identify systemic risks—such as data security vulnerabilities, pipeline performance bottlenecks, regulatory non-compliance, and technical debt—mitigating them through clear, metric-driven communication. Regulatory Compliance & Data Ethics: Ensure all delivery frameworks adhere strictly ...

marketing campaigns across direct and distributor channels. Coordinate events, exhibitions, and customer engagement activities. Adapt and localise marketing content for regional markets. Monitor campaign performance and identify opportunities for improvement. Own Salesforce marketing processes, including lead management, reporting, and data quality. Collaborate with commercial, marketing, and business development teams … organisational and project coordination skills. Excellent written and verbal communication skills. Experience supporting campaigns, events, and content development. Confidence working with data, reporting, and performance metrics. Experience with CRM systems, ideally Salesforce. Strong attention to detail and the ability to manage multiple priorities. A collaborative approach and ability ...