3 of 3 Performance Metrics Jobs in Northern Ireland

accelerate the Organization digital transformationjourney. As a leader of the value realization office that isresponsible for 4 key service lines (namely Software assetmanagement, Supplier performance management , Data excellenceoffice and Value delivery office) its imperative to deliveroutcomes that is measured through OKR’S KPI’S across all aspects ofOGSM ( Value … in managing anddelivering value through visionary software asset managementstrategy and execution Proven track record indriving and delivering 360 degree value to enterprise – TechnologyMetrics, Business metrics, NPS , XLA etc Proventrack record in implementing the data and analytics capabilities todeliver value/insights Proven trackrecord in senior stakeholdermanagement Master’s degree … team – Building winningCulture, coaching and mentoringetc. Collaborates with the Service lines andsuppliers to define and deliver strategicgoals Responsible for supplier outcomes(Meeting and exceeding performance metrics) and enabling Marsas the Customer of Choice . Drive Effectivecadences ( Operational, Strategic, Top to Top etc.) to assess thesupplier performance and More ❯

ll do Lead & Scale Customer Support - Manage and develop the customer support team, ensuring they are equipped to deliver an outstanding customer experience. Optimise Performance Metrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies … service experiences. A strong track record in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics … that mean the most to you. Invest in your growth - L&D budget to support the skills you value. Fast-track your career - Two performance reviews a year. Family-first policies - 5 months full pay for primary caregivers, 1 month for secondary caregivers. Save big on childcare - Workplace nursery More ❯

gather requirements, prioritise tasks, and manage expectations regarding release schedules and deployment timelines. • Provide regular updates and reports on release status, environment health, and performance metrics to relevant stakeholders. • Identify areas for improvement within the software development lifecycle and implement strategies to enhance efficiency, reliability, and scalability. Required More ❯