3 of 3 Performance Metrics Jobs in Shropshire

to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable performance results. You'll combine hands-on operational leadership with strategic oversight — optimising systems, refining patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. … Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team More ❯

projects, whilst working in a hands oncapacity. This is a senior leadership role, ideal for someone who combines hands-on technical knowledge with a strong record in team management, performance optimisation, and strategic delivery. The position offers real influence within the business, along with the opportunity to guide a growing department through its next stage of evolution. The Role … the front with 60% of your role being hands on web development. Set and monitor departmental goals, KPIs, and budgets in line with company objectives. Oversee recruitment, training, and performance management. Drive innovation and adopt best in class tools and technologies. Support individual development plans to build a high performing, future ready team. Define and execute a long term … vision for the development function. Analyse data, performance metrics, and market trends to inform decision making. Work closely with senior leadership to align department strategy with overall business goals. Promote sustainable and ethical working practices, embedding them within the teams culture and delivery processes. Ensure timely, efficient delivery of digital and web based projects. Monitor team output and More ❯

whilst working in a hands on capacity. This is a senior leadership role, ideal for someone who combines hands-on technical knowledge with a strong record in team management, performance optimisation, and strategic delivery. The position offers real influence within the business, along with the opportunity to guide a growing department through its next stage of evolution. The Role … the front with 60% of your role being hands on web development. Set and monitor departmental goals, KPIs, and budgets in line with company objectives. Oversee recruitment, training, and performance management. Drive innovation and adopt best in class tools and technologies. Support individual development plans to build a high performing, future ready team. Define and execute a long term … vision for the development function. Analyse data, performance metrics, and market trends to inform decision making. Work closely with senior leadership to align department strategy with overall business goals. Promote sustainable and ethical working practices, embedding them within the team’s culture and delivery processes. Ensure timely, efficient delivery of digital and web based projects. Monitor team output More ❯