1 to 25 of 32 Performance Metrics Jobs in the West Midlands

transmission network.Working at the intersection of engineering, asset management and information management, you'll ensure critical condition datasets provide trusted insight into the health, performance and risk profile of transmission assets. This includes information derived from condition monitoring systems, oil sampling, SF6 emissions, inspections and other asset health assessments.As … identifying trends, risks and opportunities for improvement.Translate complex technical and engineering information into meaningful asset information and actionable insight.Produce and develop reports, dashboards and performance metrics that support engineering, operational and strategic decision-making.Lead initiatives to improve data quality, information management practices and reporting capabilities across asset condition ...

summary An exciting opportunity has arisen for a Director of Operational Performance to join the operational leadership team. This is a unique opportunity to lead the delivery of operational performance and improvement across the organisation with alignment to the Trusts annual plan, national standards and long-term strategy … group level with Dudley Group of Hospitals Foundation Trust. You will also be key in the oversight and delivery of our productivity and performance objectives to meet and exceed national standards. The role will require strong analytical and change realisation skills and capabilities. Candidates will require proven experience ...

providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary … driving continuous improvement and operational excellence.The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning ...

critical. We are hiring a Director of Investor Relations to help shape how the business is understood internally and externally, translating operational and financial performance into a compelling narrative for investors, lenders, the Board and Executive leadership. This is a highly visible strategic finance leadership role combining executive reporting … investor communication, performance storytelling, and strategic insight. This role would suit an individual who combines strong financial and commercial acumen with exceptional communication and presentation capability, someone equally comfortable operating within the detail while also crafting high-quality Board and investor materials that influence decision-making and support valuation. ...

What You Will Do This is a highly visible strategic finance leadership role combining executive reporting, investor communication, performance storytelling, and strategic insight. This role would suit an individual who combines strong financial and commercial acumen with exceptional communication and presentation capability, someone equally comfortable operating within the detail … Board and investor materials that influence decision-making and support valuation. Investor Narrative & Strategic Communication Own and continuously evolve the company’s equity and performance narrative aligned to growth, profitability, and strategic priorities Translate complex SaaS and commercial performance metrics into clear, concise, executive-level communication Support ...

industry. Role overview of our Through Life Systems Manager Providing the support and maintenance layer to our globally deployed maritime systems, ensuring exceptional operational performance and continuous improvement. This role involves managing support workflows, tasking of preventative and corrective maintenance and our in-country partners to ensure that … high-level up-time performance for our systems is maintained for all equipment. Scope of equipment includes all national network, infrastructure, sensors and command centre facilities. This is a new role with significant responsibilities. We are seeking an experienced Through Life Systems Manager The role of Through Life Systems ...

teams can thrive. Shaping resource strategies that ensure the right skills and capabilities are in place to support business growth. Driving visibility of delivery performance through meaningful KPIs, flow metrics, risk management and governance Partnering with Directors and senior stakeholders to align priorities, roadmaps and delivery outcomes across … first leadership approach with a track record of building high‐performing, engaged teams. Experience managing internal, offshore and outsourced delivery resources.Strong understanding of delivery performance metrics, governance and continuous improvement practices. Demonstrated ability to build credibility, influence and trusted relationships with senior stakeholders and executive leaders. Experience leveraging ...

teams can thrive. Shaping resource strategies that ensure the right skills and capabilities are in place to support business growth. Driving visibility of delivery performance through meaningful KPIs, flow metrics, risk management and governance Partnering with Directors and senior stakeholders to align priorities, roadmaps and delivery outcomes across … leadership approach with a track record of building high-performing, engaged teams. Experience managing internal, offshore and outsourced delivery resources. Strong understanding of delivery performance metrics, governance and continuous improvement practices. Demonstrated ability to build credibility, influence and trusted relationships with senior stakeholders and executive leaders. Experience leveraging ...

plans to senior stakeholders, providing clear insights through monthly forums and reports.Proactively manage risk ensuring compliance with internal policies and regulations. Track and analyse performance metrics, KPIs and targets ensuring achievement and identifying areas for improvement. Effectively allocate resources to meet business needs while balancing team workloads … strong relationships.REQUIREMENTSPrevious experience of managing other managersExperience managing a QA functionProven ability to lead by example, with a positive attitudeAbility to lead teams, drive performance standards and motivate staffExcellent business analytical skillsExcellent interpersonal, organisational and communication skills Experience of managing information in a fast-moving environment where there ...

minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement ...

continuous improvement. The Role You will: Own product analytics across key customer growth and revenue journeys. Analyse acquisition, conversion, activation, engagement, and retention performance to identify opportunities for improvement. Design, execute, and evaluate A/B and multivariate experiments to optimise the user experience. Define tracking requirements, success metrics … Amplitude, Mixpanel, Segment, or equivalent tools. Strong knowledge of experimentation methodologies, including A/B testing and statistical analysis. Excellent understanding of product performance metrics, including conversion, activation, engagement, retention, and churn. The ability to communicate complex findings clearly to both technical and non-technical audiences. A proactive ...

standards, governance and adoption models.Drive the adoption of modern integration approaches, including API-led, event-driven and hybrid architectures.Use customer insight, usage data and performance metrics to inform prioritisation and investment decisions.Champion a product-led approach, ensuring the platform delivers measurable value for users and the wider organisation.Build … hybrid integration approaches.• Proven ability to identify, prioritise and deliver customer value through platform-led products and services, using data, user insight and performance measures to inform decisions.• Strong stakeholder engagement and influencing skills, with experience building relationships and securing commitment across senior technical, operational and business audiences.Desirable Criteria ...

transforming data into meaningful business insight. Working closely with project managers, senior stakeholders, and operational teams, you'll develop and enhance reporting solutions, analyse performance and financial data, monitor costs and budgets, and provide actionable recommendations that support strategic decision-making across the organisation. Key Responsibilities Develop, maintain … easy to interpret. Work with stakeholders to gather reporting requirements, define KPIs, and translate business needs into effective reporting solutions. Analyse trends, variances, and performance metrics to identify opportunities, risks, and areas for improvement. Analyse project and operational costs against budgets, identifying variances, forecasting trends, and providing insights ...

difference. What you'll do The Operational Reporting Manager leads the delivery, governance and strategic evolution of reporting, dashboards and workflow solutions that underpin performance across Consumer Operations. The role enables insight driven decision making, strengthens regulatory and compliance outputs, and ensures operational leaders have the data, tools … workflow and operational data solutions, ensuring they are robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs ...

lead in investigating major delivery and organisational challenges, defining the long-term roadmap for how large-scale programs are executed.Oversee the health and performance of delivery across a portfolio of projects, finding ways to transform business operations through superior agile logic and lean processes.Lead high-level workshops with executive … seeing the big picture and guiding how large, complex organisations handle delivery-led change and digital transformation.Proven track record of using delivery data, performance metrics, and research insights to influence the strategic decisions of top-level executive leaders.Extensive experience guiding the best ways to define and document delivery ...

role in driving operational excellence across one of ISS UK's largest public sector contracts. You'll coordinate improvement initiatives, analyse business performance, and provide valuable insights that help shape operational decisions. Key responsibilities: Coordinate continuous improvement initiatives across the DWP account, ensuring projects are delivered on time … agreed objectives. Analyse operational data and produce reports and dashboards using Power BI and Excel to identify trends and improvement opportunities. Monitor KPIs and performance metrics, providing regular reporting and actionable insights to stakeholders. Collaborate with operational teams to implement Lean, Six Sigma, Kaizen, and other continuous improvement ...

making effective use of AI tools. Work with Data Engineers to design scalable data pipelines and infrastructure to support AI applications. Set and monitor performance metrics for AI systems, Agents, and the overall Agentic AI system to ensure ongoing improvements. Lead and organise cross-functional teams ...

time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture What We're Looking For Essential: Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands … similar) GDS experience (Amadeus, Sabre, Galileo or similar) Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT Exceptional communication skills with a polished, confident, and discreet style Ability to remain calm, decisive, and solutions-focused in high-pressure situations Strong organisational skills and attention ...

cyber threat detection to improve visibility and resilience across critical assets.Drive the development of detection use cases, alert tuning, monitoring enhancements, reporting, and performance metrics to strengthen security assurance and effectiveness.Support cyber incident response and preparedness activities, providing OT expertise for investigations, recovery, exercises, and continuous improvement initiatives.Coach … eight statutory days, an option to buy extra holiday days, and the option to holiday swap up to 3 bank holiday days An annual performance incentiveA generous pension scheme, double matched up to 6% of your salary each month. For every 1 you contribute we’ll put in another ...

management (CRM) software to track sales activities, leads, and client interactions Prepare and maintain sales reports using Microsoft Excel and Microsoft PowerPoint to analyze performance metrics and present data clearly Coordinate with internal teams to process orders, quotations, and invoicing accurately Support the sales team with administrative tasks ...

contracts Upsell and cross-sell additional services where appropriate Sales Administration & CRM Maintain accurate records on CRM systems Track sales pipelines, forecasts, and performance metrics Liaise with operations and logistics teams to ensure smooth service delivery Market & Product Knowledge Stay informed on IT hardware, data security, recycling regulations ...

videos for social (including AI-assisted tools where appropriate) Work with the team to gather briefs, feedback and approvals, then refine content Track basic performance metrics and note what to improve next time Training Training will be delivered through a blended Level 3 Multi-Channel Marketer apprenticeship. Most … Point Assessment preparation in the final stage. The possibility of full-time employment on successful completion of your apprenticeship is available, subject to performance and business needs. Apprenticeship Standard Multi-channel marketer (level 3) Training Provider THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED Working Week Monday - Friday, 9:00am ...

mindset. Health & Safety: Uphold rigorous health and safety standards, fostering a culture of safety awareness throughout the warehouse and distribution arm of the business. Performance Metrics: Continue to evolve the organisational approach to KPI's, whilst ensuring existing and new site standardisation. Continuous Improvement - To lead the sites ...

programme, which will require a degree of out-of-hours working. You will conduct root cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Due to the nature of the work, candidates must ...

compliance, adhering to industry standards and hazard protocols during all maintenance tasks. Data & Documentation: Maintained detailed documentation of maintenance logs, repair histories, and system performance metrics. Continuous Improvement: Collaborated with production teams to identify mechanical vulnerabilities and optimize equipment efficiency. Key Skills & Qualifications Relevant qualification in Mechanical Engineering, Electrical ...