15 of 15 Performance Metrics Jobs in the West Midlands

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving … continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes ...

pivotal member of the Group Procurement function, delivering actionable insights and reporting across the full procurement spectrum. From spend analysis, cash management to supplier performance and PPV (Part Price Variance). The role will drive data-led decision-making and establish standardised best practices across the group. Midlands Hybrid … maintain dashboards, reports, and planning tools to support supply chain visibility and decision-making. Provide analytical support for inventory optimisation, cost reduction, and supplier performance improvement. Ensure data accuracy and alignment across systems (e.g., SAP, Dynamics, Power BI) in partnership with IT. Procurement & Performance Lead spend analysis across ...

Manage incident and problem resolution processes, coordinating with 3rd Party Support companies where necessary for timely resolution of issues. Monitor and report on service performance metrics. Strive for Continuous Improvement across all areas. To have the ability to contribute to The Fuel Store’s success, you will need ...

quality standards and organisational policies. - Provide expert advice and training on quality protocols, conducting audits to maintain high standards. - Negotiate service level agreements and performance metrics, ensuring contractual obligations are met. - Resolve supplier issues related to quality, performance, and service levels. - Certify alternative suppliers to mitigate risks ...

governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks … features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient ...

contracts Upsell and cross-sell additional services where appropriate Sales Administration & CRM: Maintain accurate records on CRM systems Track sales pipelines, forecasts, and performance metrics Liaise with operations and logistics teams to ensure smooth service delivery Market & Product Knowledge: Stay informed on IT hardware, data security, recycling regulations ...

3. Stakeholder Influence & Governance Strategic Influence: Challenge and guide senior technical and non-technical stakeholders using evidence-based reporting. Transparency: Build trust through consistent performance metrics and radical transparency regarding delivery health. Change Management: Complete delivery-related governance and change activity (e.g., ServiceNow). 4. Planning & Coordination Backlog ...

3. Stakeholder Influence & Governance Strategic Influence: Challenge and guide senior technical and non-technical stakeholders using evidence-based reporting. Transparency: Build trust through consistent performance metrics and radical transparency regarding delivery health. Change Management: Complete delivery-related governance and change activity (e.g., ServiceNow). 4. Planning & Coordination Backlog ...

enhance conversion strategies, including pricing, offers, and in-app experiences Plan and deliver A/B testing programmes, continuously refining messaging, timing, and channel performance Create and manage targeted campaigns across multiple channels including email, push notifications, and in-app messaging Monitor performance metrics, build reports ...

estimation, and overall QA strategy Evaluate and recommend automation tools and technologies that align with enterprise architecture Track and report on automation progress and performance metrics to QA leadership Ensure alignment of automation testing activities with compliance and security requirements relevant to healthcare data systems Collaborate with peers … Selenium, Cypress, Playwright, Cucumber, Postman, Restassured etc. Expertise in CI/CD tools such as Jenkins, GitLab CI, Azure DevOps pipelines etc. Expertise in performance testing tools like JMeter, Gatling, LoadRunner etc. Working knowledge of security testing tools like SonarQube, OWASP ZAP, Burp Suite, Prowler, Kali Linux, Fortify, Veracode ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote ...

master schedule Confident engaging stakeholders and presenting plan status to governance Desirable POAP/OnePager visuals Cutover or transition planning Earned Value/schedule performance metrics Public sector/Government delivery exposure Additional BPSS clearance required Modis International Ltd acts as an employment agency for permanent recruitment ...

deliver tailored solutions that meet client needs. - Prepare accurate, professional quotations and convert qualified leads into confirmed sales. - Monitor market trends, competitor activities, and performance metrics to ensure sales targets and KPIs are achieved or exceeded. - Represent the company at trade shows, industry events, and customer meetings ...

Grafana dashboards, or equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across ...