1 to 25 of 26 Performance Metrics Jobs in South Wales

edge Utilize, monitor and modify the CRM system as needed to meet business needs Achieve maximum effectiveness of the team, reducing return rates and associated costs Establish KPIs, track performance metrics and provide regular reports to executive management Guide and direct the recruitment efforts to have the right level of team members Liaise with the Customer Ambassador Team … variances Provide reports and analysis of returns data from all sales channels along with managing current and future return and repair partners Establish, monitor, and report on key support metrics (CSAT, NPS, etc..) Own and optimise Customer Experience metrics such as NPS and CSAT by designing structured feedback loops, analysing trends over time, and translating insights into clear … goals Ability to think strategically beyond the role of Customer Services and work with other teams Lead and influence change management Deep understanding of customer experience principles and support metrics Knowledge of our products is desirable Knowledge of best-in-class systems and process and experience in implementing and managing these to drive constant improvement Professional and positive approach More ❯

DevOps specialists to design, build, and maintain scalable SaaS infrastructure on AWS. Drive the technical strategy to scale the platform as user demand grows, making informed decisions on infrastructure, performance optimisations, and system design. Collaborate with senior leadership, sales, and operations teams to translate business requirements into technical solutions, ensuring alignment with commercial goals. Commercially minded supporting onboarding of … data protection and cloud security, in line with Cyber Essentials Plus and ISO27001. Mentor and guide the technical team, fostering a culture of innovation, continuous learning, and accountability. Analyse performance metrics and make data-driven decisions to improve platform performance, stability, and cost-efficiency. Engage with stakeholders (internal and external) to communicate technical decisions, strategies, and roadmaps More ❯

for search engines and aligned with our overall marketing goals Stay up to date with industry trends and best practices related to SEO Track, measure, and report on SEO performance metrics to demonstrate progress and identify areas of improvement The ideal candidate will have: Proficiency in English, an additional language is an advantage A bachelor's degree or More ❯

Description Are you a strategic leader with a passion for operational excellence and innovation? Do you thrive in a fast-paced environment where you can influence change and drive performance? We're looking for a Head of Business Management to join our Group Functions IT (GFIT) team - a central function that plays a critical role in shaping the future … of our technology operations. In this high-impact role, you'll be at the heart of our IT leadership team, responsible for delivering best-in-class business operations, financial performance, and workforce planning. You'll work closely with senior stakeholders across the organisation to align our IT strategy with business goals, while leading a talented team and championing continuous … Waterfall settings A strategic thinker with a passion for continuous improvement and innovation Excellent communication and interpersonal skills, both written and verbal Knowledge of IT governance, supplier management and performance metrics Familiarity with automation, AI and Microsoft 365 tools (desirable) Whatever your role, we reward performance and behaviour with a package that looks after all the things More ❯

Description Are you a strategic leader with a passion for operational excellence and innovation? Do you thrive in a fast-paced environment where you can influence change and drive performance? We're looking for a Head of Business Management to join our Group Functions IT (GFIT) team - a central function that plays a critical role in shaping the future … of our technology operations. In this high-impact role, you'll be at the heart of our IT leadership team, responsible for delivering best-in-class business operations, financial performance, and workforce planning. You'll work closely with senior stakeholders across the organisation to align our IT strategy with business goals, while leading a talented team and championing continuous … Waterfall settings A strategic thinker with a passion for continuous improvement and innovation Excellent communication and interpersonal skills, both written and verbal Knowledge of IT governance, supplier management and performance metrics Familiarity with automation, AI and Microsoft 365 tools (desirable) Whatever your role, we reward performance and behaviour with a package that looks after all the things More ❯

making a lasting impact on the environment About the role The Graduate Business Analyst will have responsibility for developing and optimising analytical solutions to improve the company’s operating performance and will include, but is not limited to, the sales order planning and operational functions across all IQE sites. Working with key stakeholders across the business they will support … files that enable scenario modelling for mid to long term planning. Maintenance of master data tables that control long term planning process e.g. qualified raw materials, qualified tools, operational performance metrics. Assists in planning and coordinating new tool qualifications to satisfy long term capacity requirements. Facilitates the monthly SIOP pack that integrates the sales, production planning and forecasting processes. More ❯

team across designated regions. Develop and manage team schedules, work assignments, site coverage, and resource allocation. Serve as the escalation point for technical issues or high-priority field failures. Performance & Quality Oversight Ensure timely completion of preventive maintenance, system upgrades, troubleshooting, and emergency response at all BESS sites. Oversee implementation of standard operating procedures and ensure compliance with local … and national safety regulations. Monitor field performance metrics, analysing data from monitoring systems to identify trends and drive improvement. Safety & Compliance Ensure all work is conducted in accordance with HSE standards and regulatory requirements. Perform risk assessments and ensure all personnel adhere to safe work practices, including those involving HV systems, confined spaces, and working at heights. Maintain … records for audits and compliance reporting. Customer & Stakeholder Engagement Act as the technical liaison for internal stakeholders, project managers, and external clients regarding system performance and field operations. Support customer satisfaction by ensuring service excellence and timely resolution of on-site issues. Training & Development Mentor, coach, and develop field engineers, supporting training initiatives and technical upskilling, particularly around BESS More ❯

team across designated regions. Develop and manage team schedules, work assignments, site coverage, and resource allocation. Serve as the escalation point for technical issues or high-priority field failures. Performance & Quality Oversight Ensure timely completion of preventive maintenance, system upgrades, troubleshooting, and emergency response at all BESS sites. Oversee implementation of standard operating procedures and ensure compliance with local … and national safety regulations. Monitor field performance metrics, analysing data from monitoring systems to identify trends and drive improvement. Safety & Compliance Ensure all work is conducted in accordance with HSE standards and regulatory requirements. Perform risk assessments and ensure all personnel adhere to safe work practices, including those involving HV systems, confined spaces, and working at heights. Maintain … records for audits and compliance reporting. Customer & Stakeholder Engagement Act as the technical liaison for internal stakeholders, project managers, and external clients regarding system performance and field operations. Support customer satisfaction by ensuring service excellence and timely resolution of on-site issues. Training & Development Mentor, coach, and develop field engineers, supporting training initiatives and technical upskilling, particularly around BESS More ❯

comprehensive SEO strategies to improve organic search rankings and drive qualified traffic. Conduct keyword research, on-page and off-page optimization, and technical SEO audits. Monitor and analyse SEO performance metrics, preparing detailed reports for clients. Collaborate with content creators, web developers, and designers to optimise website content and improve user experience. Stay updated with the latest SEO … in the construction and design industries. Collaborative and supportive team environment focused on professional growth. Workload-based salary that grows with your ability to take on more work, alongside performance-based incentives. Application Process: Interested candidates are encouraged to submit their CV along with a cover letter outlining their relevant experience and achievements in SEO. Join Irons Empire and More ❯

comprehensive SEO strategies to improve organic search rankings and drive qualified traffic. Conduct keyword research, on-page and off-page optimization, and technical SEO audits. Monitor and analyse SEO performance metrics, preparing detailed reports for clients. Collaborate with content creators, web developers, and designers to optimise website content and improve user experience. Stay updated with the latest SEO … in the construction and design industries. Collaborative and supportive team environment focused on professional growth. Workload-based salary that grows with your ability to take on more work, alongside performance-based incentives. Application Process: Interested candidates are encouraged to submit their CV along with a cover letter outlining their relevant experience and achievements in SEO. Join Irons Empire and More ❯

such as tutorials, guides, and walkthroughs to support user navigation of our platforms, leveraging existing content and SME expertise. Utilize tools like Microsoft Clarity and PowerBI to monitor usage metrics, understand user behavior, and enhance digital adoption strategies. Identify pain points and continuously improve the user experience through effective digital adoption initiatives. Conduct training sessions and provide ongoing support … criteria include: Proficiency with VisualSP or similar Digital Adoption Platforms Experience in digital adoption, product success, or related fields Knowledge of UX design principles Ability to analyze feedback and performance metrics for improvements Preferred skills include: Proficiency with Microsoft Clarity, PowerBI, and other digital tools Team management experience Excellent communication skills Ability to collaborate across teams and with More ❯

complying with all financial, tax, and legal obligations required of the company. Operational Management Ensure efficient and effective day-to-day operations of the company & develop and monitor key performance metrics to achieve Company goals. Establish and maintain policies, procedures, and systems to ensure quality service delivery. IT & Administration To manage all IT services which is a key More ❯

complying with all financial, tax, and legal obligations required of the company. Operational Management Ensure efficient and effective day-to-day operations of the company & develop and monitor key performance metrics to achieve Company goals. Establish and maintain policies, procedures, and systems to ensure quality service delivery. IT & Administration To manage all IT services which is a key More ❯

touch global marketing campaign plan including definition of target market and personas, messaging, buyer’s journey, content map, global events/field marketing strategy, digital media planning, timelines, and performance metrics. Cross-Functional Collaboration: Collaborate with internal teams, including product marketing, demand generation (content and digital marketing), design, sales operations and sales to design the comprehensive GTM plan, execute … Ensuring Results: Focus on delivery against quarterly goals and KPIs for the campaigns based on historical or projected results and report out weekly/monthly/quarterly on actual performance and revenue impact. Content Development: Work closely with content teams to create compelling and impactful campaign materials, ensuring consistent messaging across all channels. Project Management : Work cross-functionally to … on experience with tools such as Pardot, Marketo, Salesforce, Demandbase, etc. Strong analytical skills with a bias towards data-driven decision making. Strong understanding of marketing and sales funnel metrics and how to deliver impact. Excellent interpersonal and communications skills. Excellent project management and organizational abilities. Familiarity with global market trends and cultural nuances. Bachelor's degree in Marketing More ❯

touch global marketing campaign plan including definition of target market and personas, messaging, buyer’s journey, content map, global events/field marketing strategy, digital media planning, timelines, and performance metrics. Cross-Functional Collaboration: Collaborate with internal teams, including product marketing, demand generation (content and digital marketing), design, sales operations and sales to design the comprehensive GTM plan, execute … Ensuring Results: Focus on delivery against quarterly goals and KPIs for the campaigns based on historical or projected results and report out weekly/monthly/quarterly on actual performance and revenue impact. Content Development: Work closely with content teams to create compelling and impactful campaign materials, ensuring consistent messaging across all channels. Project Management : Work cross-functionally to … on experience with tools such as Pardot, Marketo, Salesforce, Demandbase, etc. Strong analytical skills with a bias towards data-driven decision making. Strong understanding of marketing and sales funnel metrics and how to deliver impact. Excellent interpersonal and communications skills. Excellent project management and organizational abilities. Familiarity with global market trends and cultural nuances. Bachelor's degree in Marketing More ❯

and marketing teams to execute effective SEO initiatives. Key Responsibilities: Lead the SEO strategy to drive traffic, leads, and conversion growth. Monitor and analyse daily, weekly, and monthly SEO performance metrics. Develop keyword strategies that target high-converting users. Optimise on-page and off-page elements to improve search engine rankings. Collaborate with developers to address technical SEO issues … who thrives in a fast-paced environment. Desirable Skills (Great if you've got but they can help you learn once you've joined): Experience in lead generation or performance marketing environments. Familiarity with HTML, CSS, or JavaScript to collaborate confidently with developers. Knowledge of Core Web Vitals and technical SEO principles. Understanding of backlink management and digital PR More ❯

and marketing teams to execute effective SEO initiatives. Key Responsibilities Lead the SEO strategy to drive traffic, leads, and conversion growth. Monitor and analyse daily, weekly, and monthly SEO performance metrics. Develop keyword strategies that target high-converting users. Optimise on-page and off-page elements to improve search engine rankings. Collaborate with developers to address technical SEO issues … who thrives in a fast-paced environment. Desirable Skills (Great if you've got but they can help you learn once you've joined): Experience in lead generation or performance marketing environments. Familiarity with HTML, CSS, or JavaScript to collaborate confidently with developers. Knowledge of Core Web Vitals and technical SEO principles. Understanding of backlink management and digital PR More ❯

strategies to improve ad products. Work closely with marketing, sales, and operations teams to refine product positioning and go-to-market strategies. Optimize ad campaign structures, automation processes, and performance tracking methodologies. Collaborate with the tech team to integrate new ad technologies and tools for better campaign efficiency. Monitor ROAS, CPA, CTR, and other key performance metrics to continuously improve ad products. Requirements: 3+ years of experience in product management, digital advertising, or performance marketing. Deep knowledge of Facebook Ads, Google Ads, and paid media strategies. Strong analytical and problem-solving skills with experience in Google Analytics, GTM, and ad tracking tools. Experience in A/B testing, audience segmentation, and conversion rate optimization (CRO … . Ability to work cross-functionally and lead teams towards a common product vision. Background in E-commerce, SaaS, or digital agencies is a plus. Benefits: Competitive salary + performance-based bonuses. Opportunity to shape and grow an innovative digital advertising product. Career advancement in a dynamic and fast-paced digital marketing environment. Supportive and collaborative company culture. #VISIBLEONE More ❯

strategies to improve ad products. Work closely with marketing, sales, and operations teams to refine product positioning and go-to-market strategies. Optimize ad campaign structures, automation processes, and performance tracking methodologies. Collaborate with the tech team to integrate new ad technologies and tools for better campaign efficiency. Monitor ROAS, CPA, CTR, and other key performance metrics to continuously improve ad products. Requirements: 3+ years of experience in product management, digital advertising, or performance marketing. Deep knowledge of Facebook Ads, Google Ads, and paid media strategies. Strong analytical and problem-solving skills with experience in Google Analytics, GTM, and ad tracking tools. Experience in A/B testing, audience segmentation, and conversion rate optimization (CRO … . Ability to work cross-functionally and lead teams towards a common product vision. Background in E-commerce, SaaS, or digital agencies is a plus. Benefits: Competitive salary + performance-based bonuses. Opportunity to shape and grow an innovative digital advertising product. Career advancement in a dynamic and fast-paced digital marketing environment. Supportive and collaborative company culture. #VISIBLEONE More ❯

and support. Focus on customer engagement and communicate the benefits of their software consistently. Creatively and effectively resolve customer queries to ensure customer satisfaction. Collaborate with colleagues to meet performance metrics and stay informed about industry trends. What They're Seeking in a Candidate: Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. More ❯

lean, automated processes across engineering, operations, and product functions. Strong client-facing experience with the ability to coach and lead agile and DevOps transformations. Ability to define and track performance metrics (OKRs/KPIs), and implement product-focused operating models. Deep knowledge of cloud-native technologies, DevSecOps, CI/CD pipelines, SRE practices, and observability tools. A collaborative More ❯

lean, automated processes across engineering, operations, and product functions. Strong client-facing experience with the ability to coach and lead agile and DevOps transformations. Ability to define and track performance metrics (OKRs/KPIs), and implement product-focused operating models. Deep knowledge of cloud-native technologies, DevSecOps, CI/CD pipelines, SRE practices, and observability tools. A collaborative More ❯

Head of Digital Cardiff (Hybrid potential) £40,000 - £60,000 per annum DOE We're looking for a hands-on, strategic digital marketing specialist to lead our performance marketing efforts across a group of exciting brands. This role is ideal for someone who thrives in both the thinking and the doing - blending high-level digital strategy with the execution … multiple brands. Executing and managing day-to-day search marketing campaigns, including keyword research, ad copy creation, bid management, and optimisation. Using data-driven insights and analytics to track performance and refine campaign activity. Ensure all brands rank highly in search engines, staying on top of industry trends and algorithm changes. Use a variety of tools and platforms (e.g. … Google Ads, GA4, Search Console, SEMrush, Ahrefs) to optimise performance. Report directly to the Board, providing clear insight into performance, opportunities, and ROI. The skills and experience you'll bring to the team: Proven experience in hands-on PPC and SEO - strategy, execution, and analysis. Strong understanding of performance metrics, keyword planning, and search engine algorithms. Experience More ❯

Head of Digital Cardiff (Hybrid potential) £40,000 - £60,000 per annum DOE We're looking for a hands-on, strategic digital marketing specialist to lead our performance marketing efforts across a group of exciting brands. This role is ideal for someone who thrives in both the thinking and the doing - blending high-level digital strategy with the execution … multiple brands. Executing and managing day-to-day search marketing campaigns, including keyword research, ad copy creation, bid management, and optimisation. Using data-driven insights and analytics to track performance and refine campaign activity. Ensure all brands rank highly in search engines, staying on top of industry trends and algorithm changes. Use a variety of tools and platforms (e.g. … Google Ads, GA4, Search Console, SEMrush, Ahrefs) to optimise performance. Report directly to the Board, providing clear insight into performance, opportunities, and ROI. The skills and experience you'll bring to the team: Proven experience in hands-on PPC and SEO - strategy, execution, and analysis. Strong understanding of performance metrics, keyword planning, and search engine algorithms. Experience More ❯

leadership to enhance the brand's visibility and profile. Work closely with cross-functional teams (content, marketing) to ensure all efforts align with the overall brand strategy. Track brand performance metrics and leverage data-driven insights to refine strategy and execution. Stay ahead of industry trends and find innovative ways to position the brand as a market leader. … interpersonal and communication skills, with the ability to inspire trust and build lasting relationships. A passion for innovation and pushing the boundaries of brand strategy. Benefits: Competitive salary (plus performance bonuses and regular salary reviews). Work schedule: Mon-Fri (9 hours with 1-hour lunch break), flexible start between 8:00-10:00. 24 business days of annual More ❯