2 of 2 Performance Metrics Jobs in Stoke-on-Trent

a SaaS/Financial Services background. As a senior leader within the Delivery function, the Head of Projects will work closely with the board to define, implement, and monitor performance metrics, drive continuous improvement, and ensure delivery excellence. They will lead a team of Project Managers, Implementation Managers, and Technical Consultants, ensuring all projects are delivered to a … Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client). - Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives. - Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to … and cross-functional alignment across Product, Sales, Customer Success, and Engineering. - Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding. - Continuously assess delivery team performance and make organisational improvements to support rapid scale. - Proactively manage risk, scope, and change across a portfolio of client projects. - Provide mentorship, coaching, and development opportunities to build a More ❯

compliance documentation. Coordinate internal and external audits as required. Provide administrative support to the governance team. Collaborate with stakeholders to address compliance issues. Track and report on compliance-related performance metrics. Ensure timely updates to regulatory and compliance records. Profile A successful Governance & Compliance Coordinator should have: Knowledge of governance and compliance principles in the technology and telecoms sector. More ❯