Performance Metrics Jobs in Wigan

2 of 2 Performance Metrics Jobs in Wigan

Customer Success Director

Wigan, Lancashire, United Kingdom
Evolve Business Group
of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior leadership role requiring a strategic … with key client stakeholders and decision-makers. Ensure all client expectations are met or exceeded through proactive account oversight and issue resolution. Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements … implement service improvement actions at both tactical and operational levels. Team Leadership Lead and mentor Account Executives and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Success Director

Wigan, Greater Manchester, United Kingdom
Evolve Business Group
of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior leadership role requiring a strategic … with key client stakeholders and decision-makers. Ensure all client expectations are met or exceeded through proactive account oversight and issue resolution. Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements … implement service improvement actions at both tactical and operational levels. Team Leadership Lead and mentor Account Executives and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational More ❯
Employment Type: Permanent
Posted: