2 of 2 Performance Metrics Jobs in the Highlands

services. The Release Analyst will coordinate cross-supplier release planning, provide oversight of release execution, and ensure suppliers meet their release management obligations and performance commitments. Through effective governance, collaboration, continuous improvement, and data-driven reporting, the role contributes to improved service quality, enhanced end-user experience, increased operational … cross-supplier release planning meetings and governance forums, promoting collaboration and ensuring alignment across service towers and delivery teams. Produce release schedules, management information, performance metrics, and reporting to support operational oversight and informed decision-making. Support continual improvement initiatives by analysing release performance, capturing lessons learned ...

consistently Identify gaps in ownership, reporting, or evidence Incident Reporting & Visibility Produce routine security incident reports and dashboards Assist in monitoring: Incident volumes Resolution performance SLA compliance Escalation trends Support governance forums through accurate reporting and status updates Governance & Process Compliance Support adherence to agreed incident management processes Ensure … tooling and reporting outputs Understanding of ITIL Incident Management concepts Experience in regulated, government, or defence environments Key Deliverables Incident reporting packs Supplier incident performance metrics Incident status tracking and governance records Audit-ready incident evidence Inputs to governance and operational review forums Role Definition The role supports ...