5 of 5 Performance Metrics Jobs in the North East

Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident … problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition ...

statutory, maintenance and CAPEX programmes. Manage SAP role allocation, access controls and user training requirements. Develop automated reports aligned to business goals. Provide targeted performance information for stakeholders including the Site Director, Site Leadership Team and Engineering Managers. Liaise with external suppliers to support Computer Aided Engineering solutions. Support … experience. At least 5 years’ relevant industrial experience in asset management, maintenance systems or capital project execution. Strong knowledge of SAP PM and maintenance performance metrics, including OEE, MTBF and MTTR. Experience developing performance reports, automated reports or business intelligence tools. Well-developed IT skills, including Excel ...

with internal teams where required Escalate complex or unresolved issues appropriately Follow up with customers to ensure resolution and satisfaction Meet or exceed key performance metrics (e.g. call handling time, customer satisfaction, first-time resolution) Contribute to continuous improvement of customer service processes Stay updated on products, promotions ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

data team, you will work with stakeholders across the business to transform data into actionable insight. You'll play a key role in identifying performance trends, uncovering opportunities for improvement, and supporting a range of business initiatives through data-led recommendations. The position offers exposure to business intelligence, forecasting … making it ideal for someone who enjoys combining technical analysis with commercial problem-solving. Key responsibilities will include: Deliver actionable insights to support business performance and strategic decision-making. Analyse large and complex datasets to identify trends, opportunities, and areas for improvement. Develop and maintain reporting solutions, dashboards ...