2 of 2 Performance Monitoring Jobs in Leicestershire

experience in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You’ll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high service level standards. … incidents, coordinating teams, managing communications, and ensuring efficient resolution. Team Supervision: Oversee the First and Second Line Support teams, offering support, training, and guidance. Performance Monitoring: Track ticket progress, ensuring timely updates and issue resolution while maintaining service quality. Resource Planning: Manage daily service desk activities, allocate workloads More ❯

by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance works Perform system software and firmware upgrades Monitor operation performance monitoring and data assessment Provide phone support and remote diagnostics to customers Troubleshoot equipment located at BESS sites Manage spare parts Responsible for More ❯