4 of 4 Performance Monitoring Jobs in the North East

a pivotal role in the club's technological evolution. Your Impact You will manage and mentor the IT Service Delivery team, fostering a high-performance culture. Your key responsibilities will be to ensure effective and efficient delivery of the Club's Technology Service, meeting agreed upon service-level agreements … and operating standards throughout both normal working hours, match days and event days. You should use Reporting and Performance Monitoring to improve incident resolution and to identify service optimisation. You will be part of the IT Leadership team whom you will work with to implement the IT Strategy … of IT service management. You will be able to demonstrate proven leadership with experience in developing and mentoring IT Teams with a focus on monitoring and performance reporting. You will possess strong communication skills with the ability to convey complex technical information to both technical and non-technical More ❯

in maintaining and enhancing infrastructure. Risk & Compliance Management: Oversee risk management across platform services and implement strategies to identify and mitigate potential issues proactively. Performance Monitoring & Improvement: Monitor performance metrics and implement data-driven strategies to improve efficiency, scalability and capacity. Drive continuous improvement initiatives that enhance … relationships with third-parties to deliver the infrastructure, maintenance and operational needs of the platform service. Support contract management, service-level agreements and vendor performance reviews. You will: Lead the Platform Operations function in ECS which will provide all the operations governance, infrastructure management, cloud management across HMRC ECS … needs. Proficient in managing risk and complying with regulatory standards and industry best practices. Capable in driving data-driven approaches to monitor and optimise performance, scalability and cost-efficiency. Able to lead the modernisation of infrastructure through multiple IT management methodologies. Competent in managing vendor relationships. Experience of service More ❯

performance. Our technology is deployed worldwide, serving blue-chip companies across the renewable energy, mining, marine, defence, automotive, and rail sectors. We provide high-performance monitoring solutions for some of the world's most demanding environments, enabling our clients to recover critical in-service load information with precision More ❯

Upsell targets. The success of this directly impacts the CSMs - Net Revenue Retention(NRR) goal which is culmination of reducing churn, and successful upsell. Performance Monitoring, Analysis, and Reporting: Track, and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter More ❯