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Job Title: Dynamics 365/Power Platform Support Engineer Division: Technology Delivery Account: Financial Services/Public Sector Reporting to: Support Team Lead Type of Vacancy: Permanent Application Support Engineer will be responsible for maintaining support of Dynamics 365 and Power Platform … and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs. Produce problem identification, RCA and Remediation/Solution options documents … the incidents and handle P1 incident resolution communications with stakeholders Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members Develop solutions on a backlog of prioritised problems/defects Review Alerting & Monitoring requirements from production perspective are addressed in every project more »