delivery visible, controlled, repeatable and scalable, while preparing the business for Jira-based workflow management, greater automation, AI-enabled operational support, and future platform migration. The role reports to the Head of Insurance and sits at the intersection of client operations, workflow management, operational control, product operations … with clear ownership, documented processes, visible workflows, standard controls and better management information. Strategic context UK Insurance is moving towards a more productised, platform-enabled operating model. That means recurring products need to be run with clearer process ownership, better workflow discipline, stronger operational data, and more consistent ...