1 of 1 Proactive Management Jobs in Gloucester

Support Engineer will play an active part in helping the service desk move from reactive break/fix support to a more proactive model, spotting trends, reducing repeat issues and contributing to continual service improvement. Key responsibilities include: Providing professional, first-line remote support across a broad client base … connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying recurring issues and contributing ideas to proactive problem management Creating and maintaining knowledge base articles to improve first-time fix rates Building strong working relationships with client contacts and internal ...