2 of 2 Proactive Management Jobs in Manchester

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable … senior leadership to translate data into measurable improvements, ensuring high-quality, reliable digital services for staff and students. This role is ideal for a proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management ...

DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...