2 of 2 Proactive Management Jobs in Staffordshire

Hogan Lovells. Key Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactive management and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of … technology on-call rota for the Information Infrastructure team. Operational Efficiency Provide support and SME direction on the firms SQL estate, SharePoint estate, Azure Cloud Services, SSO and Identity Management, working with Business Service teams and vendors in supporting and improving the service offerings. Management of Azure SharePoint cloud services, SSO and SQL estate globally, ensuring availability, load … balancing and disaster recovery solutions are operational. Management of Web and SharePoint farm estate globally, ensuring operational uptime and deliver improvement to services through code releases and deployments. Delivery of code releases, platform upgrades and deployments to the firms IT infrastructure ensuring work meets change process and delivery standards. Technology and system innovation to ensure current systems are kept More ❯

reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly … Establish communication mediums lines between customers and the company to ensure a smooth customer experience · Utilise CRM tools to monitor customer experience · Proactive management with accounts and ensure reactive management is in line with expectations · Build relationships at multiple levels within the organisation · Be an internal advocate and voice for the customer to enhance both the customer … the customer ensure billing accuracy and Customer success involvement · Daily case reviews working with Customer Experience Executive · Create small orders · Escalation point for customer and customer executives · Case queue management for ALL customer cases Commercial & Financial · Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. · Responsible for More ❯