2 of 2 Proactive Monitoring Jobs in Hertfordshire

and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and ensure client security. You will also be responsible for providing technical support for our Technology's Managed Service customers with the … aim of fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the … Desk team and provide technical guidance. · Act as the ultimate point of escalation for complex incidents. · Define and maintain the technical BAU stack. · Implement proactive monitoring and ensure client security. · Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail. · Take ownership More ❯

Cisco Webex, IP Phones, and integration with UC platforms. * Providing technical support and training for end-users on Cisco UC and AV solutions. * Proactively monitoring and maintaining room health, ensuring minimal downtime. Any certifications across Cisco Collaboration Products or CTS would be beneficial but the company do offer structured More ❯