1 of 1 Proactive Monitoring Jobs in Northern Ireland

research and development of advanced materials and ultra-light structures to help support aviation's sustainability goals. Our business focused IT team in Belfast are seeking an experienced and proactive IT support Lead to oversee our frontline technical support operations. You will manage a team of specialists and champion continuous improvement in service quality. This pivotal role combines hands … Provide a technical Interface between the customer and any relevant 3rd parties during implementation/integration of new and existing IT Support solutions. Establishing and maintaining metrics to ensure proactive monitoring of trends, thus ensuring SLAs are met and best practice gaps are identified. Facilitate IT business representative forum, in service of change management for new IT initiatives More ❯