executives, from onboarding to daily interactions with technology. The ideal candidate will take full accountability for the end-to-end technology support process, including proactivemonitoring of endpoint analytics to prevent any potential impact. At WTW, we trust you to know your work and the people, tools and … in their daily use of technology. This involves troubleshooting hardware and software problems, resolving network connectivity issues, and ensuring optimal performance of all devices. ProactiveMonitoring: Implement and manage proactivemonitoring of endpoint analytics to identify and mitigate potential issues before they impact the executive's … focus on responsiveness, empathy, and professionalism in interactions with executives. Problem-Solving: Proven ability to identify, analyze, and resolve complex technical issues. Experience in proactivemonitoring and problem management. Collaboration: Ability to work collaboratively with other IT teams and service owners to address issues and implement solutions. Event More ❯
address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. ProactiveMonitoring: Drive proactive detection and … P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. ProactiveMonitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data to enhance application More ❯
incident detection, notifications, triage, and resolution. Key Responsibilities: Pipeline Approach: Adopt a pipeline approach to enable observability of services deployed across multiple environments, balancing monitoring, logging, and tracing based on service classification. Intelligent Alerts: Design and build intelligent alerts using pipelines, onboarding automated runbooks triggered with clear audit/… logs in service management tools like Jira Service Management. Dashboards: Create and maintain dashboards for proactivemonitoring of services to help teams resolve incidents quickly. Monitoring Capability: Continuously improve monitoring capabilities to identify key alerts and thresholds for early warnings before services fail. Automation: Enable intelligent … and commercial observability tools (e.g., Prometheus, Grafana, NewRelic). Expertise in cloud environments (e.g., AWS, Azure) and infrastructure as code (IaC) tools like Terraform. Monitoring and Observability: Experience in creating and maintaining dashboards for proactivemonitoring of services. Ability to design and build intelligent alerts using pipelines More ❯
environment consisting of >2,500 resources. Ensure the delivery of a high-quality cloud platform and infrastructure services, maintain high availability, security and performance Proactivemonitoring and actions : Establish proactivemonitoring and alerting to maximize system uptime, performance, and cost management Responsible for service-levels : Own … dev/ops team in a Microsoft Azure environment Experience managing cloud, people and operational budgets and providing reporting to executive leadership Experience managing monitoring, alerting, observability, and dashboarding platforms (such as Azure Monitor, Grafana, and Azure Log Analytics) Experience with incidents, incident management, disaster recovery planning, and business More ❯
London, England, United Kingdom Hybrid / WFH Options
Nivoda
ensuring rapid, reliable, and repeatable application releases. Collaboration & Support: Work closely with development teams to integrate best DevOps practices and ensure smooth operational workflows. Monitoring & Troubleshooting: Set up proactivemonitoring and alerting systems, ensuring high uptime and troubleshooting production issues as they arise. Security & Compliance: Implement and … Experience with Helm for managing Kubernetes applications. Strong scripting skills (Bash, Python, etc.). Knowledge of version control systems like Git . Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack). Preferred Qualifications Experience with serverless architectures on AWS. Knowledge of security best practices in cloud … Agile environment and using collaboration tools (e.g., Jira, Confluence). Objectives and Key Results (OKRs) Infrastructure Stability: Achieve 99.99% uptime for production systems with proactivemonitoring and incident management. CI/CD Optimization: Reduce deployment times by 30% and increase deployment frequency by automating and optimizing Jenkins pipelines. More ❯
across the M365 environment. Your responsibilities will encompass comprehensive Purview operations for data protection and governance, alongside delivering technical expertise and platform stability through proactivemonitoring and support. You'll also drive continuous improvement by staying current with emerging technologies and implementing industry best practices to optimize system … data protection compliance Oversee Microsoft Purview deployment focusing on data protection, governance, compliance, and risk management Leverage Purview for policy enforcement and data classification monitoring in Copilot Studio Ensure platform stability through proactivemonitoring of system performance, availability, and scalability Deliver technical expertise to engineering teams for More ❯
for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactivemonitoring and associated actions to deliver such a service. It also ensures that policies are adhered to and that the necessary support processes … tuning methods. What you'll be doing: Provide expert-level support to customers using the SJP Data Platform technologies Incident resolution for the platform Proactivemonitoring and maintenance to ensure high level of operational resilience. Application of SJP's IT policies and IT controls for the platform technologies … support requirements Who we're looking for: A methodical and analytical mindset, with a detail-oriented approach. Good communication and collaboration skills with a proactive approach to problem solving. The ideal candidate will also have a growth mindset, eager to stay updated on industry trends and share knowledge with More ❯
Group at: How will you make an impact? The Security Operations Specialist acts as an important part of the organization's cybersecurity posture, driving proactivemonitoring, incident escalations and collaborating with stakeholders to safeguard company assets and data. Responsibilities include, but are not limited to, proactivemonitoring … Security Awareness & Training Manager on some occasions with the testing and improvement of our training programme. Key elements to the role include: Champion our monitoring and measurement program through regular audits and reporting. Prepare monthly and quarterly reports for key stakeholders. Monitor and review security incidents to identify trends … follow up on actions when necessary. Collaborate with security engineers and other key stakeholders to ensure the successful implementation of security projects. Conduct domain monitoring for typo squatting and initiate takedowns. Support the Security Awareness & Training Manager when required. The skills we would love to see in your suitcase More ❯
will be responsible for the creation, configuration, and ongoing management of the ODB environments that serve production, reporting, DR, training, and non-production requirements. Proactivemonitoring and the implementation of defined and documented processes and procedures will be required to ensure 99.9% availability. The post holder will be … required to be proactive in terms of responding to issues, engaging in capacity planning exercises, collaborating across the technical teams as well as with 3rd party solution providers, automating processes where possible, and participating in DR and business continuity tests. Key Responsibilities: Creating and managing the ODB environments that … serve production, reporting, disaster recovery, training, and non-production needs. Proactivemonitoring of the environment to ensure an availability SLA of 99.9% and performance within the agreed SLA. Deliver suitable reporting mechanisms to assure the organization that the system meets the agreed availability and performance requirements, actively managing More ❯
the Electronic Sales Trading team to oversee the deployment and configuration of client-specific algorithmic trading strategies, ensuring their performance and stability. This includes proactivemonitoring, troubleshooting, and direct support to sales traders. You will also identify and integrate corporate actions and new securities into Citi's algorithmic … the Electronic Sales Trading team to oversee the deployment and configuration of client-specific algorithmic trading strategies, ensuring their performance and stability. This includes proactivemonitoring, troubleshooting, and direct support to sales traders. You will also identify and integrate corporate actions and new securities into Citi's algorithmic More ❯
expansion of Incident Detection and Response (IDR) and Countdown Premium (CDP) for customers with non-media streaming workloads, helping them strengthen their incident management, proactivemonitoring, and operational resilience. Key job responsibilities Customer & Market Engagement: Engage customers, partners, and field teams to deeply understand and measure customer value … needs with tailored solutions. Solution Adoption & Expansion: Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers, ensuring optimized support, proactivemonitoring, and operational guidance. Drive IDR and CDP adoption for non-media streaming customers, enhancing incident detection, response readiness, and premium support experiences. More ❯
Bradford, Yorkshire, United Kingdom Hybrid / WFH Options
Freemans Grattan Holdings (fgh)
E-commerce DevOps Engineer role is responsible for managing and optimising software deployment processes for E-Commerce B2C websites and shopping Apps and proactively monitoring and reporting E-Commerce application and infrastructure performance. The role involves: Working collaboratively with software architects, software engineers and network, infrastructure and operations teams … to ensure smooth deployment, scalability and security of E-Commerce B2C websites and shopping apps using CI/CD pipelines and performance monitoring tools. Monitoring E-Commerce system performance, optimizing caching, ensuring uptime and responding to incidents. WHAT YOU'LL BE DOING Further developing and managing CI/… CD pipelines to automate deployment and reduce release cycle times. Ensuring website availability, performance and security through proactivemonitoring and incident response and implementing website performance monitoring and optimisation strategies to improve page load times, identify, diagnose and resolve issues and enhance customer experience. Enhancing system observability More ❯
and infrastructure teams to address pain points and facilitate change and release processes. Vendor Oversight: Manage third-party vendor performance and ensure accountability. Service Monitoring & Metrics: Define and monitor KPIs, dashboards, and metrics to evaluate support quality and team performance. ProactiveMonitoring: Implement proactive detection and … managing P1/P2 incidents, impact analysis, root cause investigations, and change coordination. ITIL v4 certification or similar is preferred. Hands-on experience with monitoring tools like Dynatrace or Azure Application Insights. Proficiency with service management platforms: ServiceNow, JIRA, Azure DevOps. Strong leadership and collaboration skills, with experience managing More ❯
PO15, Whiteley, Hampshire, United Kingdom Hybrid / WFH Options
Stratospherec Ltd
CI/CD pipelines), Terraform, Node-Red, and Packer. Automate configuration management, infrastructure provisioning, and application deployment. Ensure system reliability, scalability, and performance through proactivemonitoring and automation. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Maintain and … load balancer technologies for secure environments. Hands-on experience with virtualization platforms (VMware, Citrix Xen) and backup solutions (Veeam or similar). Experience with monitoring tools (SolarWinds SentryOne, Zabbix, etc.). Excellent problem-solving, communication, and documentation skills. Some familiarity with financial services regulations and compliance (PCI DSS, GDPR More ❯
Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯
Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯
collaborative IT team, taking charge of both our clients physical and virtual on-premise and cloud-based server infrastructure. You’ll be responsible for monitoring and maintaining network health, working alongside the Security team and help manage firewall configurations and oversee patching processes to uphold security standards. Key Responsibilities … Take a proactive approach to monitoring IT systems to ensure optimal performance and minimal downtime across the entire organisation. Make sure all IT related policies are actively upheld and followed. Troubleshoot and resolve infrastructure related technical issues. Continually assess existing systems and processes to uncover opportunities for improvement. … firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactivemonitoring and alerting to maintain system, uptime and performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services More ❯
collaborative IT team, taking charge of both our clients physical and virtual on-premise and cloud-based server infrastructure. You’ll be responsible for monitoring and maintaining network health, working alongside the Security team and help manage firewall configurations and oversee patching processes to uphold security standards. Key Responsibilities … Take a proactive approach to monitoring IT systems to ensure optimal performance and minimal downtime across the entire organisation. Make sure all IT related policies are actively upheld and followed. Troubleshoot and resolve infrastructure related technical issues. Continually assess existing systems and processes to uncover opportunities for improvement. … firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactivemonitoring and alerting to maintain system, uptime and performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services More ❯
Azure, AWS, or GCP). Automate provisioning and scaling of SQL instances in the cloud. Implement best practices for cloud security, storage, and performance. Monitoring & Reporting: Implement proactivemonitoring and alerting solutions for server and database performance. Prepare system documentation, performance reports, and capacity planning. Qualifications Preferred More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Birchwell Associates Ltd
and firewalls. Work with virtualization technologies such as VMware and Hyper-V . Assist in IT projects, including migrations, system upgrades, and implementations. Provide proactivemonitoring and maintenance to prevent technical issues. Document solutions and processes, ensuring accurate and up-to-date records. Essential Skills & Experience: Proven experience … working. A supportive and collaborative team environment. Opportunities for training, certification, and career progression. Engaging projects with cutting-edge technologies. If you are a proactive IT Support Engineer looking for a new challenge, we would love to hear from you! Apply now to join a company that values innovation More ❯
creating scripts to analyze and update data within the BOS & CS20 platform, ensuring alignment with business requirements and maintaining data integrity. Implement and support monitoring activities for the BOS & CS20 platform and its integrations with other business systems, ensuring a seamless flow of data. Key Responsibilities: Team Leadership: Lead … customizations of Oracle systems. Technical Support: Provide escalation route for technical support for Oracle applications and databases, both on-premises and in the cloud. ProactiveMonitoring and Maintenance: Implement monitoring tools to proactively identify potential issues before they impact services. Conduct regular system audits and performance reviews More ❯
to ensure compliance with banking regulations. Implement automation and scripting solutions to improve operational efficiency (PowerShell etc). Conduct performance tuning, capacity planning, and proactivemonitoring of infrastructure systems. Provide Level 2 and Level 3 support, troubleshooting complex technical issues, and collaborating with internal teams and vendors. Ensure More ❯
measures to ensure compliance with banking regulations. Implement automation and scripting solutions (PowerShell, etc.) to improve operational efficiency. Conduct performance tuning, capacity planning, and proactivemonitoring of infrastructure systems. Provide Level 2 and Level 3 support, troubleshooting complex technical issues, and collaborating with internal teams and vendors. Ensure More ❯
infrastructure engineer who thrives in technically complex environments. You bring a structured approach to problem-solving, a passion for improving systems, and a calm, proactive mindset, especially when tackling critical issues. You're equally comfortable working independently or as part of a team, and you understand how resilient infrastructure … our Platform team and help manage and evolve our hybrid infrastructure estate. This is a key technical role where you'll provide support, drive proactive improvements, and contribute to platform resilience across our services. You'll take ownership of escalated incidents, lead patching and infrastructure upgrades, and ensure our … contribute to platform tooling and improvements Success in This Role Looks Like Escalated issues are resolved swiftly and thoroughly, with strong feedback from stakeholders Proactivemonitoring reduces incidents before they arise Infrastructure upgrades and changes are delivered smoothly, with minimal disruption The platform remains secure, compliant, and well More ❯
capabilities Collaborate with cross-functional teams to optimise customer and internal environments Administer and support Azure, Microsoft 365, Exchange, and Intune platforms Contribute to proactivemonitoring and automated remediation across infrastructure, systems, and networks Support service transition processes, ensuring documentation and knowledge transfers are complete Champion service management … support or project role Excellent problem-solving skills with a structured, analytical mindset High attention to detail and accuracy Passionate about service excellence and proactive in approach Calm under pressure with strong teamwork and interpersonal skills Motivated by complex problem-solving and automation Certifications (Required or Strongly Recommended): Microsoft More ❯