2 of 2 Proactive Monitoring Jobs in Staffordshire

Systems Engineer Techcare helps businesses get more from their technology. Our work is consultative and proactive, from managing complex Microsoft 365 environments to deploying cyber security frameworks. This year we won Greater Birmingham Chamber of Commerce awards for Customer Commitment and Business of the Year. We're growing … Resolving tickets within SLA from first contact to fix, with every contact a good experience measured by client feedback. Keeping client systems healthy with proactive maintenance, monitoring and regular audits of backups, endpoints, firmware and assets. Writing up fixes as knowledge base articles, keeping client documentation accurate. Reviewing ...

processes and create progress reports for improvement initiatives Configure custom ERP settings to align with changing operational requirements Identify process improvement opportunities through proactive system monitoring and analysis Conduct diagnostic testing to troubleshoot issues and recommend system enhancements Respond to incidents and service requests by developing practical, user ...