10 of 10 Proactive Monitoring Jobs in the West Midlands

raised through our client's Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft … concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Maintain regular communication with customers via Service Desk tools and Teams meetings. Person Specification: Possess strong interpersonal skills to collaborate with team members and customer More ❯

the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would More ❯

the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would More ❯

the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would More ❯

of routine updates• Work proactively to identify and resolve potential problems before they occur• Author documentation, including customer reports and internal knowledge-base articles to continually improve our service.• Proactive monitoring of Cloud based systems• Configuration of RTU/Outstations About You Working in a team environment reporting to the Services Support and Training Manager, you will be More ❯

customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service More ❯

customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service More ❯

We are seeking a Senior IT Engineer to join our clients dynamic and fast-paced team.This is a hands-on role requiring deep technical expertise, strategic thinking, and strong problem-solving skills.As a Senior IT Engineer, you will provide support More ❯

and switches. Working on infrastructure automation using tools like PowerShell, Git, and Ansible. Leading and delivering internal and customer-facing IT projects. Maintaining infrastructure through patching, upgrades, testing, and proactive monitoring. Implementing IT security policies and VPN solutions in line with compliance standards. Supporting ISO 27001 compliance, risk management, and audit readiness. Assisting with disaster recovery planning and business … IT asset management, procurement, and vendor relationships. Producing and maintaining technical documentation and delivering occasional user training. About You: You'll thrive in this role if you're a proactive engineer who enjoys solving problems creatively and working in a collaborative, in-person team environment. This is not a remote or hybrid position - full-time presence in the office More ❯

and leading the response to incidents and outages. The Lead Operations/Site Reliability Engineer will play a pivotal role during the transition phase by embedding operational standards, improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem … management. Strong leadership and coordination skills across technical and non-technical stakeholders. Excellent analytical and diagnostic abilities, with a structured approach to discovery and documentation. Skilled in documenting processes, monitoring metrics, and reporting on operational health. Excellent communication and documentation skills for effective knowledge capture and handover. Excellent communication skills, particularly in high-pressure incident management situations. Ability to More ❯