3 of 3 Proactive Monitoring Jobs in the West Midlands

Senior SQL and Web Platform Engineer Location: Birmingham (Hybrid) Contract: 6 Months Fixed Term Contract About the Role We are seeking a Senior SQL and Web Platform Engineer to join the IT Services team of a leading international professional services More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in a customer service/Helpdesk role, with proven track record of More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven track record of More ❯