2 of 2 Proactive Monitoring Jobs in Warwickshire

resilient infrastructure in the cloud, improving availability to reduce impact to trade. The IT Operations team are investing heavily in building internal capabilities from a new Service Desk and Proactive Monitoring teams to expanding its Delivery capabilities in delivering million pounds infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training programme aimed … and clear communication with stakeholders. Lead post-incident reviews, identifying lessons learned and driving improvement actions. Monitor service levels, ensuring SLAs are met and escalating when necessary. Collaborate with monitoring teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in our on-call rota for Major Incident … management, ensuring 24/7 coverage. Drive proactive problem management by identifying trends and implementing preventative measures. Champion continual service improvement across the Technology, Business, Product, and wider community. The Person Proven experience in a similar role within a large-scale, complex organisation. Strong knowledge of IT service management frameworks. Exceptional communication skills to navigate high-pressure situations and More ❯

customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service More ❯