1 of 1 Proactive Monitoring Jobs in Wigan

and services provided by the organisation. The Support Engineer will also ensure that client solutions maintain operational continuity through fault analysis and by conducting proactive monitoring activities in line with organisational and contractual service level agreements. Main Duties & Responsibilities Work with the equipment, hardware and services supplied and … of outgoing calls to customers. 75% of incoming calls answered per month. Ensure call centre availability unless assigned a specific task. Taking ownership and monitoring escalations through to conclusion, whilst keeping the customer fully informed of the progress. Successful Candidates Will have previous experience in Tech support roles and More ❯