9 of 9 Problem Management Jobs in the East of England

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

applications, and solve complex challenges where off-the-shelf products fall short. We are looking for someone who is passionate about technology, thrives on problem-solving, and is committed to making a tangible difference to both staff and service users. In return, you will be supported to develop your … policies, processes and procedures covering automation development (including evaluation, procurement, implementation, test, release, review, decommissioning, retirement). Adhere to departmental ITIL practices including Incident Management, Change Management, Problem Management and Knowledge Management, suggesting improvement opportunities where identified Responsible for designing, developing and maintaining automated processes ...

engineers while also managing offshore resource, ensuring high levels of service delivery across the business. You'll be central to everything from incident management and support through to project delivery and cloud transformation , with real autonomy and visibility across the organisation. Key Responsibilities Lead and manage a small infrastructure … team (circa 3 engineers) plus offshore resource Own incident and problem management , acting as the escalation point through to resolution Deliver reliable infrastructure support across multiple global sites Drive service delivery standards and continuous improvement Lead and contribute to infrastructure projects , including cloud migration Oversee hardware, systems, networks ...

ordinate improvements, developments and updates to the many systems HCL use. Support the Senior IT Engineer with a range of activities including hardware management, security reporting, providing user support and training on the many systems HCL use. Ensure continuous improvement is always made through the IT HCL uses, that … streamlines workflows and benefits internal teams whilst supporting HCL’s overall business objectives. MAIN AREAS OF RESPONSIBILITY Technical Support & Problem Management: Working alongside the IT Manager and Senior IT Engineer prioritising the resolution of technical support requests, ensuring prompt and efficient incident resolution. Implement best practices for incident ...

mobile platforms including Android and iOS Troubleshoot issues within a Microsoft 365 hybrid environment, including Exchange Online, Teams, SharePoint, Intune, and identity/access management Manage joiners, leavers, and internal role changes, ensuring secure and efficient access provisioning Install, configure, and maintain IT hardware and software in line with … security improvements Support internal processes aligned with ISO 27001, collaborating with departments such as HR, Finance, and Compliance Assist with ongoing service improvement, problem management, and documentation Service Desk Analyst - Skills and Experience Minimum of 2 years' experience working as a Service Desk Analyst or in a similar ...

teams by delivering secure, operationally robust cloud environments * Monitoring platform health, performance and capacity using Azure Monitor and Log Analytics * Participating in incident response, problem management and root cause analysis * Automating operational tasks to improve reliability and reduce manual effort * Creating and maintaining technical documentation and standards * Mentoring … Code (e.g. Bicep, Terraform) * Strong scripting and automation skills (PowerShell, Azure CLI) * Experience using CI/CD pipelines, ideally Azure DevOps * Strong analytical and problem-solving skills * Ability to communicate complex technical concepts clearly * A proactive mindset with a passion for continuous learning Benefits * 26 days annual leave plus ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...