12 of 12 Problem Management Jobs in the East of England

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. * Work on critical/complex incidents and ensure completion within agreed deadlines. Participate in … efficiencies and reduce toil. Enterprise focus * building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. * Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. * Ability to work independently with minimal supervision and with sense of ownership and accountability. * Strong written … Authentication Server etc. * Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. * Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security * Ability to manage application support operations, resiliency and availability including monitoring of system More ❯

least 2 days a week. Also, there may be requirement to be on customer site. Role Type: Permanent Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard … process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of More ❯

the ability to explain their fit into the wider technical landscape. Experience in establishing and maintaining data standards, keeping abreast of best practices. Strong problem management skills focused on investigation, resolution, and prevention. Effective stakeholder management and communication skills across technical and non-technical audiences. Proven resource … management and enterprise data services delivery capabilities. About Us In return for your commitment, we offer: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Star of the Month! - Recognize colleagues or teams that go the extra mile, with a More ❯

rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate … SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management More ❯

Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities Provide 2 nd and 3 rd line … the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with More ❯

edge and high secure environment. You will support of our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand of business systems and solutions. Work with the Systems … Architect to design, implement, and maintain cloud and networks solutions Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers by resolving hardware, software and network issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans … are followed. Maintain detailed documentation for system configuration, procedures and troubleshooting. You will provide advanced troubleshooting and problem-solving skills across several areas of IT. You will provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks and cyber incidents to the More ❯

discounts on Jet2holidays and flights What you'll be doing: Site Health Checks. Service Improvement Work. Technical Project work. Resolution of Incidents. Relationship Management. Problem Management. What you'll have: Excellent interpersonal skills with high experience of building and maintaining relationships across all levels of the business. Excellent verbal More ❯

cutting edge and high secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki, SaaS solutions (including our own bespoke workshop management system) and Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect … to design, implement, and maintain cloud and networks solutions. Assist with IT Change/Problem Management following ITIL v4 guidelines, working closely with internal people and external suppliers to resolve hardware, software, and network issues promptly. Support IT governance, ensuring security best practices and disaster recovery plans are … followed. Maintain detailed documentation for system configuration, procedures, and troubleshooting. Provide advanced troubleshooting and problem-solving skills across several areas of IT. Provide guidance and support to the wider IT team on infrastructure design and build. Raise concerns, risks, and cyber incidents to the IT leadership team. Provide information More ❯

Business Unit: Information Technology Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third … customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line … proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be More ❯

Enterprise services Experience - Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat. Security Patching. Release, Change and Problem Management. Working well within a Support team environment, often on site. Preferred but not essential Windchill administration/implementation: Ideally have spent significant time …/Creoview. CREO Illustrate. Enterprise services: IIS Web services. Apache Tomcat. SQL: Some knowledge of MS SQL Server databases, including the use of SQL management studio and SQL command language to perform queries and updates within SQL database. What we offer: DXC provide a comprehensive Flex benefits scheme including More ❯

for ensuring that all agents adhere to organisational standards, maintain courteous and professional conduct, and meet their targets related to SLAs, customer satisfaction, and problem management. The role will also be pivotal in fostering successful relationships with customers and internal stakeholders within the NexSphere Group. It involves enhancing the … and develop the team. Skills and Experience: • In depth knowledge of IT Systems and a comprehensive understanding of operating a service desk and their management systems. • Hold ITIL Foundation level accreditation or equivalent professional qualification. • Experience of project management. • Capability to work within relevant ICT related standards. • Ability to More ❯