ServiceNow ITSM Business Analyst - Bracknell
- Hiring Organisation
- Mapp UK Ltd
- Location
- Bracknell, Berkshire, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £680 per day inside IR35 via Umbrella company
region ServiceNow instance. Key skills & experience Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Proven experience as a ServiceNow Business Analyst in IT transformation projects … structured functional and technical requirements Experience working in distributed/global delivery models (EU and North America collaboration is a key aspect) Strong stakeholder management and communication skills Experience facilitating workshops and driving alignment across multiple teams Analytical mindset with ability to structure complex information into clear deliverables ...