2 of 2 Problem Management Jobs in Caerphilly

providing expert-level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The … Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group … Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances In the role More ❯

and pay would be adjusted accordingly. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and root cause analysis. Managing and optimising enterprise … management. LAN/LWAN/WAN, DNS, DHCP. Hands-on expertise in PowerShell scripting Back-up solutions and AV technologies. Desirables Experience with device management solutions ITIL v3/4 Foundation UC Technologies Database systems Use of 3rd party patching tools With 30 years of experience and expertise in More ❯