NOC Engineer (Previous Relevant Experince is Required)
Camberley, Surrey, United Kingdom
analysis. br/li li Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. br/li li Support Telent9s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. br/li li Take technical ownership of all Telent incidents to ensure … customer satisfaction, including case management and data collection. br/li li Notify customers and third parties of technical issues, outages, and remediation statuses. br/li li Develop trend analysis and root cause analysis to support real-time Incident/Problem Management. br/li li Review performance reports to identify trends and assist the Problem Management process in improving future issue resolution. br/li li Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA9s) and Key Performance Indicators (KPI9s). br/li/ul br p NOC Engineer - Key requirements:/p br ul li br/li li Possess some More ❯
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