20 of 20 Problem Management Jobs in Cambridgeshire

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

and procedures, we believe there is nothing we cannot improve - Assisting and managing relationships with external vendors and contractors - Liaising with internal teams and management groups - Creating and maintaining metrics on all aspects of our Data Centers and utilising those metrics to drive positive changes - Assisting in implementing service … methodologies including incident management, problem management, change management, capacity management, etc About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. … systems such as feeders, Transformers, Generators, Switch gear, UPS systems, ATS units, PDU units, chillers, pumps, Air Handling units - Proven track record of people management and developing teams and in particular ensuring staff are ready for any and conditions through skill and process development - Ability to solve problems at More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision … tangible ways which genuinely prevent recurrence for individual and/or multiple customers. Working with a range of internal stakeholders and business areas for problem resolution initiatives you are owning to drive through resolutions to issues impacting our customers. Providing end-to-end ownership and support in the resolution … of the business. Attention to detail and able to interpret information, make sound decisions and take ownership of issues through to resolution. Effective stakeholder management, both internal and external. A results-driven individual who is commercially astute. Strong presentation skills and the ability to present information to a wide More ❯

rd line support. The main responsibility for providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate … SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party … Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved Owns Configuration Management More ❯

Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. Responsibilities Provide 2 nd and 3 rd line … the application architect and project services as required for project deliverables Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

an initial 6 months contract assignment. (Duration is very likely to extend) Inside IR35. You will be responsible for the day-to-day proactive management and support of servers, storage and associated technologies with a focus on technologies like NSX and Nutanix, which provide the foundation for Telefonica Tech … to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders. Key Responsibilities: Review existing processes and … arrays; tasks to include: Provisioning new hosts/virtual volumes. Configuring replication between sites. Capacity management. Vendor liaison for issue logging and software updates. Management of agentless monitoring tools such as LogicMonitor, VeeamOne and OneView. Refinement of triggers and thresholds to continually improve proactive support of customer systems. Reviewing More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

Drive continuous improvement initiatives, leveraging automation and modernisation to optimise service delivery. Maintain documentation, policies, and standards for infrastructure operations. Support incident, change, and problem management processes related to infrastructure services. Candidate Profile: A proven track record in managing IT infrastructure within medium to large-scale enterprise environments … the ability to mentor and motivate technical teams. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, or equivalent are highly desirable. Excellent stakeholder management, communication, and project delivery skill Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries … England, United Kingdom 1 week ago St Neots, England, United Kingdom 1 week ago Haverhill, England, United Kingdom 6 hours ago Identity and Access Management Senior Manager Cambridge, England, United Kingdom 2 weeks ago Cambridge, England, United Kingdom 1 day ago Senior Salesforce Administrator - " Global life-science leader" Huntingdon More ❯

Drive continuous improvement initiatives, leveraging automation and modernisation to optimise service delivery. Maintain documentation, policies, and standards for infrastructure operations. Support incident, change, and problem management processes related to infrastructure services. Candidate Profile: A proven track record in managing IT infrastructure within medium to large-scale enterprise environments … the ability to mentor and motivate technical teams. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, or equivalent are highly desirable. Excellent stakeholder management, communication, and project delivery skill More ❯

have: Experience assisting with equipment installation using the latest contract manuals and standards, under supervision. Providing technical support for installed solutions. Escalating issues to Problem Management when necessary. Reviewing and managing your open incidents daily. Knowledge of network infrastructure and PC products is a plus. What Telent offers More ❯

materials, following contract manuals and procedural standards under the guidance of project engineers. Providing technical support and troubleshooting for installed solutions. Escalating issues to problem management for recurring incidents. Reviewing open incidents daily, managing workflow and utilization to resolve issues efficiently. IP experience and knowledge of network infrastructure More ❯

guidance of the Project Lead Engineer/Field Engineer. Providing technical support for installed solutions. Escalating issues via Field Engineer/Senior Engineer to Problem Management for ongoing incidents. Reviewing open incidents daily, actively managing workflow and utilization to close incidents. Ideally, IP experience and knowledge of network More ❯

Lead Engineer/Field Engineer. Providing technical break/fix support for customers' installed solutions. Escalating issues via Field Engineer/Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature. Reviewing open incidents daily for your region, actively managing your workflow and utilization to close More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Budgeting for all on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor … space and assisting with forecasting loadings. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. More ❯

Manager, the Application Support Analyst has primary responsibility for providing day-to-day operational support for the Application Portfolio, through the effective use and management of incidents, requests, and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for … the change management process, ensuring that all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate. Responsibilities Provide 2nd and 3rd line support for the application … the application architect and project services as required for project deliverables. Provide test support for new and enhanced systems/applications. Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with More ❯