1 of 1 Problem Management Jobs in Chatham

the team: Our team is a dedicated group of IT professionals committed to maintaining the stability and efficiency of critical systems within our organisation. With a focus on collaboration, problem-solving, and continuous improvement, we work together to ensure that our systems run smoothly and effectively. We value teamwork, innovation, and a supportive work environment where every team member … other third-party systems. No two days are the same in this fast paced and varied role! You will work with colleagues and under direction of the Application Support Management team on initiatives which may be support issues, small scale business process improvements and larger scale change initiatives. Your responsibilities will include: Being responsible for resolution of incidents and … helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution. Supporting all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. What's in it for you More ❯