1 of 1 Problem Management Jobs in Chorley

for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients. Hybrid Rota (3 x different weekly shifts) - Office =8:00am … V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs. Incident & Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. … infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration. Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. More ❯