5 of 5 Problem Management Jobs in Lancashire

answering general queries relating to the AIR ERP Operation. You will be accountable to the AIR ERP Service and Operations Manager, supporting the Service Management function of the Competency Centre regarding Incidents and Problems raised against the Production system. Core duties: Providing support to triage and fix Incidents … supporting the resolution of any issues that may arise Supporting Continuous Service Improvement and cost reduction activities Providing reporting and status updates to the management team as required Supporting service reviews and ensure that agreed service changes are managed to programme Essential Skills: ITIL V3/V4 Incident Management ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders throughout … reporting, including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party ...

services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications. Provide 2nd line incident resolution, problem solving and problem management for business applications. Contribute to developing improvements to applications which are causing recurring business operational issues. Take ownership … solutions. Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this. Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability ...

newly created position and will play a key part in the implementation of a new CMDB platform. You'll take ownership of Configuration Management across the technology estate, ensuring the CMDB becomes a trusted source of truth that supports operational excellence, governance, and service delivery. The Opportunity This … more than a BAU CMDB role. You'll have the chance to build the Configuration Management capability from the ground up, defining processes, establishing governance, driving adoption, and ensuring the organisation gets real value from its CMDB investment. Working closely with Service Management, Change, Asset Management, Infrastructure ...

Extensive experience in Windows Operating Systems and familiarity with Linux. Experience with complex application architecture across multiple technology components. Experience in application deployment technologies. Management of an integration catalogue and strong knowledge of application protocols. Strong experience of Azure Public Cloud in terms of core landing zone, compute, storage … database technologies. Deep knowledge of security principles and technologies such as Entra Id, SCIM, SSO, certificates and RBAC Models. Strong experience in service management and ITIL. Strong experience in application troubleshooting and problem management. Excellent Stakeholder Management experience across both business users and fellow technology specialists. ...