1 of 1 Problem Management Jobs in Cirencester

the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised … providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business. What you'll be doing: Answering support calls via our IT Ticketing System … user issues and handling their subsequent resolution. Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases) Supporting the Problem Management team - providing root cause analysis and service reporting. Management & administration of Application Performance Management and Secure File Transfer Protocol (SFTP More ❯